CRM: Customer Management 360°
Perform routine tasks more efficiently
Engage customers in exciting new ways
Don’t Make Customers Wait
Beesion Removes Data Silos
Consolidate Customer Data
Beesion’s telecom CRM solution delivers a complete panoramic view of the customer by consolidating data from multiple BSS applications and systems, including third-party systems. It then displays all the info on one easy-to-view screen.
- Personal and contact information for all accounts
- Services, offers, orders, rewards
- Notifications, documents, contracts and history
The suite can also incorporate data from legacy systems, giving a historical view of the customer.
With all this visible data, reps can perform routine tasks far more efficiently, and engage customers in many new exciting ways.
Reduce problem-to-solution time
With all subscriber information readily available, reps can more quickly solve subscriber problems. They can get to the heart of the issue and then take action, all on the same screen.
More upsell/cross-sell opportunities
Because all of the data is integrated, reps can see new opportunities for sales. Whether it’s satellite, cable or services sold in another channel, or even third party services, reps have visibility into what customers don’t have, and can make offers.
Increase customer satisfaction
Subscribers appreciate the shorter calls, quicker resolution, and more personalized service. Customer Sat scores routinely improve.
Develop more customer-centric processes
Using Beesion’s included graphical tools, your team can identify and fix broken CRM and other customer management processes. They can automate manual activities, eliminate duplicate work and implement consistent policies across the channels. This enables:
- Shorter, more effective process cycles
- More attentive personal service
- Better governance and compliance
Scalable Software that’s Easy to Update
Solution Sits on Top of Your Systems
Follows TM Forum Standards
Uses Beesion’s Low-Code Platform
CRM: Customer Management 360° Applications
To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience: