CRM: Customer Management 360°

Perform routine tasks more efficiently
Engage telecom customers in exciting new ways

With Beesion's telecom CRM solution, reps get a 360° view of every subscriber and can transact quicker and more efficiently.

Don’t Make Customers Wait

Consumers expect telecom companies to have all their information in one place, no matter when and where those interactions occurred. They expect the company to know when they become a customer, what services they’ve had, any problems they’ve called about, whether they qualify for an upgrade or new plan, any services they’ve purchased from different channels, plus a whole lot more. And they don’t want to hear, “Please give me a minute. It’s in another system.”

Beesion Removes Data Silos

Beesion’s telecom CRM solution sits on top of your systems, consolidating and orchestrating data. Subscriber info – from care, marketing, billing, collections, and every other part of your telecom company – appears on just one screen. So your teams can resolve issues, upsell additional services, cross-sell accessories and other add-ons, consolidate collection accounts, offer loyalty rewards, plus a whole lot more. No more data silos.

Consolidate Customer Data

Beesion’s telecom CRM solution delivers a complete panoramic view of the customer by consolidating data from multiple BSS applications and systems, including third-party systems. It then displays all the info on one easy-to-view screen.

  • Personal and contact information for all accounts
  • Services, offers, orders, rewards
  • Notifications, documents, contracts and history

The suite can also incorporate data from legacy systems, giving a historical view of the customer.

With all this visible data, reps can perform routine tasks far more efficiently, and engage customers in many new exciting ways.

Benefits

Reduce problem-to-solution time

fix-time-02With all subscriber information readily available, reps can more quickly solve subscriber problems. They can get to the heart of the issue and then take action, all on the same screen.

 

More upsell/cross-sell opportunitiesupsellcrosssell-03

Because all of the data is integrated, reps can see new opportunities for sales. Whether it’s satellite, cable or services sold in another channel, or even third party services, reps have visibility into what customers don’t have, and can make offers.

 

custsat-04Increase customer satisfaction

Subscribers appreciate the shorter calls, quicker resolution, and more personalized service. Customer Sat scores routinely improve.

Develop more customer-centric processes

Using Beesion’s included graphical tools, your team can identify and fix broken CRM and other customer management processes. They can automate manual activities, eliminate duplicate work and implement consistent policies across the channels. This enables:

  • Shorter, more effective process cycles
  • More attentive personal service
  • Better governance and compliance

Easy-to-Use Software

View Beesion's telecom CRM interface. It's very intuitive.

The interface is simple to use. Just about everything reps use on a regular basis is visible and intuitive to find. Little training is needed.

Scalable Software that’s Easy to Update

Solution Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s application suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code to configure. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change applications, when requirements change. Learn more about Beesion’s low-code platform.

CRM: Customer Management 360° Applications

To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience: