POS Portal 360°
Personalized Customer Recommendations, Faster Check Out, and Seamless Fulfillment of Telecom Orders
A desktop (or mobile) software portal to sell, service and fulfill telecom orders, all from one place. Using data from multiple applications, including legacy systems, the portal provides a 360-view of the subscriber and enables reps to perform everything from basic to complicated sales and customer service transactions.
Walk Outs & Missed Opportunities
Upgrading a phone, changing rate plans, or adding new services should be quick and simple. But at some telecom stores, it’s not that way. First, there’s a long line. Then, the reps can’t find a plan to meet subscribers’ needs, or they don’t know if there’s available inventory. And finally, it takes forever to check out because the rep has to consult multiple systems. The result: subscribers walk out frustrated, and the company misses both a sales and retention opportunity.
Step Up the Purchase Experience
With Beesion’s POS Portal 360°, every interaction at a company-owned store, dealer store or even telesales call can be a superior – and profitable – touchpoint no matter how little training reps have. Beesion’s telecom POS solution enables reps to find eligible rate plans, proactively make suggestions, take multiple forms of payment and fulfill orders quickly. You can even set up automated line queue and appointment setting options. Adding functionality is as simple as adding applications.
One Portal for Everything
Beesion POS Portal 360° enables telecom reps – in any retail channel – to provide more personalized service and enhance the purchase experience.
Using a single portal, reps can get:
- A 360° view of the subscriber
- Browse eligible offers, financing plans, special promotions
- Check available inventory
- Take payments
- Schedule repairs and installations
- Fulfill orders
- Plus a whole lot more
Reps can also leave their station because the solution can be used on iPads and mobile devices.
The telecom POS portal combines multiple applications to provide all the info needed to get customers in and out of the store quickly, with the best products and services for their budget. Using an array of connectors, it integrates with Beesion applications, plus all legacy billing, POS check-out, and order systems, as well as ERP Systems, inventory and other BSS/OSS
Decrease Time to Serve
Eliminate the hassle of purchasing a wireless device. In minutes, not hours, reps can start and finish the sales process, including browse offers, check credit, find inventory, identify financing terms, put the purchase in the shopping cart, proceed to check out, process order, remove from inventory, and accept payment. They don’t have to consult multiple systems. It’s all integrated and seamless.
Provide More Personalized Service
With a 360-view of the subscriber, reps can make better product and service suggestions. They can also see cross-sell and up-sell opportunities available – established by the business rules your product teams create.
Reduce Order-to-Cash Cycle Time
Using Beesion’s Order Management application, sales order processing, order fulfillment, and order control are all tightly integrated into one application. So once a customer places his order, everything is processed downstream in one workflow.
Reduce Wait Times
Include Beesion’s Store Greeter application as part of your BSS-360° portal solution to set up an automated line queue. Customers will appreciate the predictability and perceive the wait as more tolerable. The software also includes appointment-setting capabilities.
Since the POS solution can be used on a mobile device or iPad, reps are untethered from their stations. They can sit next to subscribers to browse offers and check out inventory. It’s an ideal way to build trust.
Quick to Install Software
Software that’s quick to configure, install and use
Solution Sits on Top of Your Systems
There’s no downtime or disruption of services because Beesion’s application suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as Beesion applications.
Follows TM Forum Standards
All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.
Uses Beesion’s Low-Code Platform
Unlike traditional software, Beesion’s applications require little to no code to configure. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change applications, when requirements change. Learn more.
POS Portal 360° Applications
To enable multiple types of transactions and processes, the Beesion POS Portal 360° integrates with individual Beesion applications that manage different aspects of the customer experience. It also integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others.