CRM: Customer Management 360°

Consumers expect telecom companies to have all their information in one place, no matter when and where those interactions occurred. They expect the company to know when they become a customer, what services they’ve had, any problems they’ve called about, whether they qualify for an upgrade or new plan, any services they’ve purchased from different channels, plus a whole lot more. And they don’t want to hear, “Please give me a minute. It’s in another system.”

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Related Applications from this Department

Customer Care

Subscriber Accounts Consolidation

Case Management

Quality of Experience

Contact Center

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