News & Media

Beesion completes major multi-network BSS transformation in Panama

Fort Lauderdale, FL, December 9th, 2019 — Beesion, the pioneer of low-code telecom software, has announced the go-live of a major BSS transformation program at a multi-network service provider in Panama, a subsidiary of one of the largest telecommunication companies in the world with a dominating presence across the Americas.

Providing services through various types of networks and using different systems, the client did not have the information of each subscriber in a single place. Billing was also done from several different systems. This implied that pre-sales, sales and after-sales processes required entering several screens according to the network or the service channel.

To respond to this problem, the client decided to implement a set of Beesion BSS applications, including: Beesion CRM, Beesion Offer Management, Beesion Order Management (COM – Customer Order Management), Beesion Credit Authorization, Beesion Financing Management, Beesion Collections Management, and Local Number Portability.

The solution involved multiple systems integrations, particularly to Ericsson CBiO (Charging & Billing in One) version 17.1. Integration to CBiO version 18 is underway in another local operation of the same client. Many legacy systems were also integrated by the project team, including: POS Cashier, Ericsson EAI (fixed network Inventory), SAP Device Inventory, LDAP, Ericsson EMA (Activation/ Provisioning Systems), Ericsson EOC (Order Care – Service Order Management), Ericsson ESM (technical product catalog), Ericsson Service Registry, Credit Bureaus, Workforce Management, among a few others.

The Beesion solution delivers convergent customer management for the client’s mobile prepaid, mobile postpaid, mobile hybrid, fixed FTTH-GPON, fixed HFC, and DTH service.  It provides a complete 360-degree view of the customer for both B2C (consumer, residential) and B2B (SMEs, Corp & Gov) segments during the customer lifecycle of pre-sales, sales, and after-sales, and enables multi-play bundles, content, special promotions, and future value-added services.

“Thanks to this solution our client has a consolidated view of its subscribers, products and services through multi-network environments on a single screen, this allows him to make better decisions and execute actions quickly“, says Clivez Daniel Hielpos, Beesion’s Delivery Manager.

By exposing standard REST APIs and centralizing data and business logic, the Beesion architecture allows for digital transformation emphasizing on self-service, instant messaging applications, chatbots, and future automated digital channels.

Thanks to Beesion innovative Low-Code technology, the customizations and integrations required were built much faster than the industry benchmarks for comparable projects. The entire transformation project was carried out by Beesion, Ericsson, the client, and an external QA services company, in less than 2 years.

This project represents one of the largest and fastest transformations in the industry and a market-first integrated to Ericsson convergent CBiO (Charging & Billing in One) system.

About Beesion

Beesion is the pioneer of low-code telecom BSS. The 12-year-old, global company offers more than 30 low-code applications to help telecom companies to manage, monetize, and monitor their services, and to help with their omnichannel digital transformation. Applications can be deployed on cloud or on-premise, in a carrier-grade microservices distributed architecture. The company ranks Number #403 Fastest Growing Company in North America on Deloitte’s 2017 Technology Fast 500™. Learn more about Beesion at www.beesion.com