Telecom CRM With a 360° Customer View
Take action quickly, with all of a customer’s info in one place Plus, optimize customer care processes easily
Provide Exceptional Care on Every Channel
Do Everything from a Single Place
With Beesion CRM, customer care reps get a 360-degree view of every subscriber. They can resolve issues, apply payments, sell new services, and perform just about any task – from a single place.
- View the customer’s journey across all channels
- Execute more than 180 customer care processes (out of the box)
- Improve response times by eliminating data silos
- Optimize or add processes in hours
- Offer relevant products, services & rewards to reduce churn
Best of all, Beesion’s omnichannel CRM uses a suite of low-code software applications that are easy to construct and change, without hand coding. It’s quick to launch, modify, and support.
In 10 months, Beesion completed a customized omnichannel, convergent CRM implementation for a Tier 1 multi-network carrier
Get a 360° View of Customers – Individual, Business & Gov
View all customer details
Beesion CRM integrates quickly to your back-end, consolidating subscriber information from multiple BSS. Everything from bills, rate plans, to trouble tickets (and more), is viewable and actionable from one place.
It also works as a convergence layer. Reps execute transactions the same way for all services, regardless of their network or supporting back-end BSS,
Clients have reduced average transaction time by as much as 30%.
View Customer Usage
Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.
View Unified Customer Profile
Easily Support Multi-Play Services
Know which services are attached to which subscribers. A centralized master registry tracks subscribers, their account information, and all their subscriptions. The software also de-dupes data from multiple BSS to uniquely identify each subscriber. Learn more about this core application.
Solve Issues the First Time
Empower Reps to Solve Any Problem
- Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly.
- Refine the subscriber’s problem with artificial intelligence. For example, parse an online submission, “My bill is messed up.”
- Integrate with knowledge bases, articles, Product Catalog to get expert help.
- Much more
View Beesion’s Telecom Case Management software.
Out of the Box: Execute180+ Customer Care Processes
- New Sale, single line
- New Sale, multiple lines
- Additional Line
- Contract Renewals
- Report Lost or Stolen
- Change of Mobile Device
- Change of MSISDN Number
- Change of SIM
- Change of Set Top Box
- Change of Modem
- Contract Takeover
- Balance Recharge
- Balance Transfers
- Manage Bill Payments
- Set up Autopay
- Apply credits
Develop New Customer Care Processes Or Change Existing Ones – Without Code
- Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
- Change workflows without any code (i.e. add vendors, change process steps, etc.)
- Launch new processes
- Test new flows/rules and release to production in minutes
Reduce Churn with a Suggested Next-Best-Action Strategy
Determine offers and discounts to retain customers, using customer’s value, interests, history, and other factors. For example, offer compensation based on the type of problem the customer incurred, his level of anger, the time to resolve, his profitability, and much more. Or, suggest plans and offers, based on customers‘ value, needs, history, and many other factors
Beesion Telecom CRM: Other Functionalities
Get Real-time Inventory Information
With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers. Learn about Beesion’s Telecom Inventory Management software.
Process Orders Seamlessly
Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code. Learn about Beesion’s Telecom Order Management software.
Plus, Beesion’s CRM can be viewed on any mobile device or tablet.
Improve Post-Sales Servicing
Handle returns, trade-in, repair, disposal and warranty claims effortlessly. Learn about Beesion’s Telecom Reverse Logistics software.
Access Necessary Documents Easily
Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location. View Beesion’s Telecom Document Management software.
Beesion CRM relies on a decoupled architecture. It uses components – microservices – that are small, yet scalable, pieces of software that address a single business capability.
Microservices are only loosely coupled. So it’s easy to identify and fix problems. Plus, if one microservice fails, the others will continue to work. This makes the overall system much more resilient than monolithic applications.
At the same time, microservices operate in a distributed fashion. Each has its own database. Mechanisms are in place to ensure data consistency, enabling updates and coordinating global transactions.
For true omnichannel functionality, third-party applications – that serve other channels – can connect directly to Beesion CRM. Third parties can connect using the same lightweight mechanisms that the microservices use to connect amongst themselves.
- HTTP-based APIs (SOAP, RESTful, Web Sockets)
- Broadcast messages for updates