With a 360° Customer View
Provide superior customer service – across every channel – with customer’s info on one screen.
Plus, evolve quickly. Change customer care processes without code.
Enable Care on Every Channel
Subscribers Want Choice and Fast Fixes
When subscribers have an issue, they want it resolved quickly on the channel they choose. Sometimes, subscribers prefer email or chat. Other times, they want to resolve it face-to-face at a store or through a call to Customer Care.
But integration with multiple systems is complicated. And, many traditional software companies can’t offer full omni-channel customer care. Nor can they provide the same depth of service on every touchpoint.
Beesion: Personalized, Omni-Channel Care
With Beesion’s low-code CRM software, customer care reps can resolve issues, apply payments, sell new services, and perform just about any task – from a desktop or mobile portal.
All channels can deliver the same type of experience. Data can be pulled from and processed through any channel, at any time, using Beesion’s omnichannel CRM architecture.
Best of all, Beesion’s telecom CRM solution is quick to launch, modify, and support. It uses a suite of low-code software applications that are easy to change, without hand coding.
Get a 360° View of Customers – Individual, Business & Gov
See all customer interactions/service info in real time
- Devices, modems, rate plans, service purchases
- Loyalty points, cases/tickets, notifications
- Collection calls, bill payments, credits, contracts
- Contact Info and history
- Prepaid, post-paid, landline, cable, broadband
- Satellite, IoT, NFV/SDN
- Transactions in-store, online, via phone
Plus, start or finish transactions on different channels
View Customer Usage
Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.
View Unified Customer Profiles
Easily Support Multi-Play Services
Know which services are attached to which subscribers. A centralized “Master Registry” tracks subscribers, their account information, and all their subscriptions. The software also de-dupes subscriber information – stored in multiple databases – to uniquely identify each subscriber. Learn more about this core application, which sits within Beesion’s Omnichannel CRM: Subscriber Accounts Consolidation.
Solve Issues the First Time
Centralize Cases from Multiple Channels and Provide the Tools to Address
- Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly. View Beesion’s Telecom Case Management software.
- Leverage Artificial Intelligence to further refine the subscriber’s problem, especially for hard-to-understand issues from online submissions. For example, “My bill is messed up.”
Out of the Box:
View, Execute & Change 180+ Customer Care Processes
- New Sale, single line
- New Sale, multiple lines
- Additional Line
- Contract Renewals
- Report Lost or Stolen
- Change of Mobile Device
- Change of MSISDN Number
- Change of SIM
- Change of Set Top Box
- Change of Modem
- Contract Takeover
- Change of Payment
- Balance Recharge
- Balance Transfers
- Bill Payments
- Credits applied
Develop New Customer Care Processes Or Change Existing Ones – Without Code
- Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
- Change workflows without any code (i.e. add vendors, change process steps, etc.)
- Launch new processes
- Test new flows/rules and release to production in minutes
Reduce Churn with a Suggested Next-Best-Action Strategy
Determine offers and discounts to retain customers, using customer’s value, interests, history, and other factors.
For example, offer compensation based on the type of problem the customer incurred, his level of anger, the time to resolve, his profitability, and much more.
Or, suggest plans and offers, based on customers‘ value, needs, history, and many other factors
Beesion Telecom CRM: Other Functionalities
Get Real-time Inventory Information
With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers. Learn about Beesion’s Telecom Inventory Management software.
Process Orders Seamlessly
Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code. Learn about Beesion’s Telecom Order Management software.
Plus, Beesion’s CRM can be viewed on any mobile device or tablet.
Improve Post-Sales Servicing
Handle returns, trade-in, repair, disposal and warranty claims effortlessly. Learn about Beesion’s Telecom Reverse Logistics software.
Access Necessary Documents Easily
Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location. View Beesion’s Telecom Document Management software.
CRM: Customer Management 360° Applications
To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience. Here are the applications often used in the Telecom CRM solution: