+1 954 414-4600 info@beesion.com

Telecom CRM With a 360° Customer View

Take action quickly, with all of a customer’s info in one place Plus, optimize customer care processes easily

Provide Exceptional Care on Every Channel

Beesion Telecom CRM at Call Center Picture

Call Center

Beesion Telecom CRM on Mobile

Mobile

Picture of Beesion Telecom CRM on Chat

Social

In-Store

Do Everything from a Single Place

With Beesion CRM, customer care reps get a 360-degree view of every subscriber. They can resolve issues, apply payments, sell new services, and perform just about any task – from a single place.

  • View the customer’s journey across all channels
  • Execute more than 180 customer care processes (out of the box)
  • Improve response times by eliminating data silos
  • Optimize or add processes in hours
  • Offer relevant products, services & rewards to reduce churn

Best of all, Beesion’s omnichannel CRM uses a suite of low-code software applications that are easy to construct and change, without hand coding. It’s quick to launch, modify, and support.

Launch Fast:

In 10 months, Beesion completed a customized omnichannel, convergent CRM implementation for a Tier 1 multi-network carrier

Get a 360° View of Customers – Individual, Business & Gov

View all customer details

Beesion CRM integrates quickly to your back-end, consolidating subscriber information from multiple BSS.  Everything from bills, rate plans, to trouble tickets (and more), is viewable and actionable from one place.

It also works as a convergence layer. Reps execute transactions the same way for all services, regardless of their network or supporting back-end BSS,

Transact Fast:

Clients have reduced average transaction time by as much as 30%.

A chart showing a user's wireless usage statistics, usings Beesion's Telecom CRM solutions with a 360° customer view

View Customer Usage

Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.

View Unified Customer Profile

Easily Support Multi-Play Services

Know which services are attached to which subscribers. A centralized master registry tracks subscribers, their account information, and all their subscriptions. The software also de-dupes data from multiple BSS to uniquely identify each subscriber. Learn more about this core application.

Picture showing a unified customer profile.

Solve Issues the First Time

Screen shot showing Beesion's Telecom Case Management software

Empower Reps to Solve Any Problem

  • Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly.
  • Refine the subscriber’s problem with artificial intelligence. For example, parse an online submission, “My bill is messed up.”
  • Integrate with knowledge bases, articles, Product Catalog to get expert help.
  • Much more

View Beesion’s Telecom Case Management software.

Out of the Box: Execute180+ Customer Care Processes

  • New Sale, single line
  • New Sale, multiple lines
  • Additional Line
  • Contract Renewals
  • Report Lost or Stolen
  • Change of Mobile Device
  • Change of MSISDN Number
  • Change of SIM
  • Change of Set Top Box
  • Change of Modem
  • Contract Takeover
  • Balance Recharge
  • Balance Transfers
  • Manage Bill Payments
  • Set up Autopay
  • Apply credits
  • Etc.

Develop New Customer Care Processes Or Change Existing Ones – Without Code

  • Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
  • Change workflows without any code (i.e. add vendors, change process steps, etc.)
  • Launch new processes
  • Test new flows/rules and release to production in minutes
Screen showing workflows in Beesion's Telecom CRM software

Reduce Churn with a Suggested Next-Best-Action Strategy

A chart showing a user's wireless usage statistics, usings Beesion's Telecom CRM solutions with a 360° customer view

Determine offers and discounts to retain customers, using customer’s value, interests, history, and other factors. For example, offer compensation based on the type of problem the customer incurred, his level of anger, the time to resolve, his profitability, and much more. Or, suggest plans and offers, based on customers‘ value, needs, history, and many other factors

Upsell and Cross-Sell the Latest Services

Integrate seamlessly with Beesion’s Telecom Product Catalog and Offer Management software. Message prompts can suggest the best plans for subscribers, based on their needs and usage.

View every piece of information about a wireless subscriber with Beesion's Telecom CRM solution with a 360°customer view

Beesion Telecom CRM: Other  Functionalities

Get Real-time Inventory Information

With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers. Learn about Beesion’s Telecom Inventory Management software.

Process Orders Seamlessly

Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code. Learn about Beesion’s Telecom Order Management software.

Plus, Beesion’s CRM can be viewed on any mobile device or tablet.

Improve Post-Sales Servicing

Handle returns, trade-in, repair, disposal and warranty claims effortlessly. Learn about Beesion’s Telecom Reverse Logistics software.

Access Necessary Documents Easily

Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location. View Beesion’s Telecom Document Management software.

Decoupled Architecture

Beesion CRM relies on a decoupled architecture. It uses components – microservices – that are small, yet scalable, pieces of software that address a single business capability.

Microservices are only loosely coupled. So it’s easy to identify and fix problems. Plus, if one microservice fails, the others will continue to work. This makes the overall system much more resilient than monolithic applications.

At the same time, microservices operate in a distributed fashion. Each has its own database. Mechanisms are in place to ensure data consistency, enabling updates and coordinating global transactions.

Fast Integration:

For true omnichannel functionality, third-party applications – that serve other channels – can connect directly to Beesion CRM. Third parties can connect using the same lightweight mechanisms that the microservices use to connect amongst themselves.

  1. HTTP-based APIs (SOAP, RESTful, Web Sockets)
  2. Broadcast messages for updates
  3. Embedded JavaScript UIs

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s omnichannel CRM suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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