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Beesion CRM  CxM

A CRM with 360-degree view of the customer, designed to create delightful experiences along their journey

Implement an omnichannel digital experience using your existing platforms

Call Center

Mobile

Social

In-Store

Do Everything from a Single Place

With Beesion CRM-CxM, customer care reps get a 360-degree view of every subscriber. They can resolve issues, apply payments, sell new services, and perform just about any task – from a single place.

  • View the customer’s journey across all channels
  • Execute more than 180 customer care processes (out of the box)
  • Improve response times by eliminating data silos
  • Optimize or add processes in hours
  • Offer relevant products, services & rewards to reduce churn

Best of all, Beesion’s omnichannel CRM-CxM uses a suite of low-code software applications that are easy to construct and change, without hand coding. It’s quick to launch, modify, and support.

 

Multi-Tenant / Multi-Brand

Beesion CRM-CxM Suite is built on a multi-tenant architecture, allowing your company to manage different tenants and brands efficiently.

Launch Fast:

In 10 months, Beesion completed a customized omnichannel, convergent CRM-CxM implementation for a Tier 1 multi-network carrier

View all customer details

Beesion CRM-CxM integrates quickly to your back-end, consolidating subscriber information from multiple BSS. Everything from bills, rate plans, to trouble tickets (and more), is viewable and actionable from one place.

It also works as a convergence layer. Reps execute transactions the same way for all services, regardless of their network or supporting back-end BSS.

Transact Fast:

Clients have reduced average transaction time by as much as 30%.

View Customer Usage

Easy charts:

Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.

View Unified Customer Profile

Easily Support Multi-Play Services:

Know which services are attached to which subscribers. A centralized master registry tracks subscribers, their account information, and all their subscriptions. The software also de-dupes data from multiple BSS to uniquely identify each subscriber. Learn more about this core application.

Solve Issues the First Time

Empower Reps to Solve Any Problem

  • Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly.
  • Refine the subscriber’s problem with artificial intelligence. For example, parse an online submission, “My bill is messed up.”
  • Integrate with knowledge bases, articles, Product Catalog to get expert help.
  • Much more

View Beesion’s Telecom Case Management software.

Out of the Box: Execute180+ Customer Care Processes

  • New Sale, single line
  • New Sale, multiple lines
  • Additional Line
  • Contract Renewals
  • Report Lost or Stolen
  • Change of Mobile Device
  • Change of MSISDN Number
  • Change of SIM
  • Change of Set Top Box
  • Change of Modem
  • Contract Takeover
  • Balance Recharge
  • Balance Transfers
  • Manage Bill Payments
  • Set up Autopay
  • Apply credits
  • Etc.

Develop New Customer Care Processes Or Change Existing Ones Without Code

  • Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
  • Change workflows without any code (i.e. add vendors, change process steps, etc.)
  • Launch new processes
  • Test new flows/rules and release to production in minutes

Improve experience with every customer touchpoint

Customer Engagement – Every Interaction Matters

  • Omni-channel Interaction to analyze every communication with customers across all available channels: legacy, digital and social
  • Customer Journey Tracking to understand how they interact with all your channels
  • Always On Campaigns to proactively present intelligent and relevant offers to each customer, based on their interaction history
  • Customer Engagement is strongly connected to Customer Loyalty, so it has a direct impact on your financials outcomes

Reduce Churn with a Suggested
Next-Best-Action Strategy

Focus on Customer Loyalty

Determine offers and discounts to retain customers, using customer’s value, interests, history, and other elements. For example, offer compensation based on the type of problem the customer incurred, his level of anger, the time to resolve, his profitability, and much more.

Upsell and Cross-Sell the Latest Services

Integrate seamlessly with Beesion’s Telecom Product Catalog and Offer Management software. Message prompts can suggest the best plan for each subscriber based on its value, needs, usage, history, and many other factors.

Beesion Telecom CRM:
Other Functionalities

Get Real-time Inventory Information

With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers.

Learn about Beesion’s Telecom Inventory Management software.

Process Orders Seamlessly

Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code.

Learn about Beesion’s Telecom Order Management software.

Improve Post-Sales Servicing

Handle returns, trade-in, repair, disposal and warranty claims effortlessly.

Learn about Beesion’s Telecom Reverse Logistics software.

Access Necessary Documents Easily

Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location.

View Beesion’s Telecom Document Management software.

Plus, Beesion’s CRM-CxM can be viewed on any mobile device or tablet.

Speed Up Your Business with Microservices

Beesion’s CRM-CxM Suite is developed on a distributed architecture of microservices, which can be implemented cloud or on-premises.
Business processes and data repositories are detached from channels, so it brings a true digital omnichannel experience

Unified Customer Experience

The user experience is consistent regardless of the interaction channel. Beesion’s solutions are based on a genuine Omnichannel Architecture.

Native Omnichannel Support

Customer Journey tracking and Customer Engagement actions are naturally supported in a flexible architecture, designed for constant adaptations and evolution. This is a next level of adaptability to better engage the customer along their journey on any channel.

Business Interactions

A unified point for omnichannel process governance is established. Each BSS subdomain is supported by a group of specific microservices, business rules are set there.

Unified Infrastructure Services

A set of shared microservices completes the architecture. These services allow Automated Deployment, Adaptive Scalability, Metrics Acquisition, Load Balancing and High Availability. Inversion of Control for Decoupling is used so no direct dependencies are set.

Beesion has designed and created +100 reusable microservices for telecom industry based on more than 10 years of experience in the market. Beesion software is created combining those microservices. The whole development process is straightforward and several times faster, allowing continuous innovation, enabling quicker launches and easy configuration.

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s omnichannel CRM-CxM suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.

Follows TM Forum Standards

Beesion applications follow TM Forum guidelines, the telecom industry blueprint for enabling successful business transformation.

Beesion’s Low-Code Software

Unlike traditional software, Beesion’s applications are created using Low-Code Development. Modifying an application is a configuration process, using a set of graphical editors, including workflows, process templates, and editing tools. Easy to change.
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