Beesion CRM CxM
A CRM with 360-degree view of the customer, designed to create delightful experiences along their journey
Implement an omnichannel digital experience using your existing platforms
Do Everything from a Single Place
With Beesion CRM-CxM, customer care reps get a 360-degree view of every subscriber. They can resolve issues, apply payments, sell new services, and perform just about any task – from a single place.
- View the customer’s journey across all channels
- Execute more than 180 customer care processes (out of the box)
- Improve response times by eliminating data silos
- Optimize or add processes in hours
- Offer relevant products, services & rewards to reduce churn
Best of all, Beesion’s omnichannel CRM-CxM uses a suite of low-code software applications that are easy to construct and change, without hand coding. It’s quick to launch, modify, and support.
In 10 months, Beesion completed a customized omnichannel, convergent CRM-CxM implementation for a Tier 1 multi-network carrier
View all customer details
Beesion CRM-CxM integrates quickly to your back-end, consolidating subscriber information from multiple BSS. Everything from bills, rate plans, to trouble tickets (and more), is viewable and actionable from one place.
It also works as a convergence layer. Reps execute transactions the same way for all services, regardless of their network or supporting back-end BSS.
View Customer Usage
View Unified Customer Profile
Easily Support Multi-Play Services:
Solve Issues the First Time
Empower Reps to Solve Any Problem
- Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly.
- Refine the subscriber’s problem with artificial intelligence. For example, parse an online submission, “My bill is messed up.”
- Integrate with knowledge bases, articles, Product Catalog to get expert help.
- Much more
View Beesion’s Telecom Case Management software.
Out of the Box: Execute180+ Customer Care Processes
- New Sale, single line
- New Sale, multiple lines
- Additional Line
- Contract Renewals
- Report Lost or Stolen
- Change of Mobile Device
- Change of MSISDN Number
- Change of SIM
- Change of Set Top Box
- Change of Modem
- Contract Takeover
- Balance Recharge
- Balance Transfers
- Manage Bill Payments
- Set up Autopay
- Apply credits
Develop New Customer Care Processes Or Change Existing Ones Without Code
- Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
- Change workflows without any code (i.e. add vendors, change process steps, etc.)
- Launch new processes
- Test new flows/rules and release to production in minutes
Improve experience with every customer touchpoint
Customer Engagement – Every Interaction Matters
- Omni-channel Interaction to analyze every communication with customers across all available channels: legacy, digital and social
- Customer Journey Tracking to understand how they consume your services
- Always On Campaigns to proactively present intelligent and relevant offers to each customer, based on their interaction history
- Customer Engagement is strongly connected to Customer Loyalty, so it has a direct impact on your financials outcomes
Reduce Churn with a Suggested
Focus on Customer Loyalty
Beesion Telecom CRM:
Get Real-time Inventory Information
With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers.
Learn about Beesion’s Telecom Inventory Management software.
Process Orders Seamlessly
Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code.
Learn about Beesion’s Telecom Order Management software.
Access Necessary Documents Easily
Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location.
View Beesion’s Telecom Document Management software.
Plus, Beesion’s CRM-CxM can be viewed on any mobile device or tablet.
Speed Up Your Business with Microservices
Beesion’s CRM-CxM Suite is developed on a distributed architecture of microservices, which can be implemented cloud or on-premises.
Business processes and data repositories are detached from channels, so it brings a true digital omnichannel experience
Unified Customer Experience
The user experience is consistent regardless of the interaction channel. Beesion’s solutions are based on a genuine Omnichannel Architecture.
Native Omnichannel Support
Customer Journey tracking and Customer Engagement actions are naturally supported in a flexible architecture, designed for constant adaptations and evolution. This is a next level of adaptability to better engage the customer along their journey on any channel.
A unified point for omnichannel process governance is established. Each BSS subdomain is supported by a group of specific microservices, business rules are set there.
Unified Infrastructure Services
A set of shared microservices completes the architecture. These services allow Automated Deployment, Adaptive Scalability, Metrics Acquisition, Load Balancing and High Availability. Inversion of Control for Decoupling is used so no direct dependencies are set.
There are +100 reusable microservices, we designed and created for telecom industry based on our +10 years of experience in the market. Combine them and you will be creating an application. The whole development process is straightforward and several times faster, allowing continuous innovation.
Beesion’s Low-Code Platform eliminates almost all hand coding, enabling quicker launches and easy configuration. Anyone with some technical and business skills can learn the simple interface to manage all aspects of the application.