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Collect More Telecom Debt, Faster

Address Every Stage of the Recovery Process

Customize treatments

Sample Results

  • Recover up to 40% more debt

  • Reduce DSO by up to 20%

  • Increase agents’ productivity by up to 30%. Reduce training from months to hours

  • Reduce non-pay churn by up to 20%

    based on an average of client results

Not all Debtors are the Same

John Doe, Jane Doe and Sam Smith all owe money to your telecom company, but they are at different parts of the debt aging process.
Moreover, each has different repayment profiles and credit. Yet, your debt collection software treats them the same.

None of them are responding to your repeated outbound collection calls, nor are thousands of other debtors. The executive team wonders why your debt collection ratios are so low, but your hands are tied. You can’t change your software.

Recover Debt Faster with Personalized Treatments

With Beesion’s Debt Collections software, treat debtors as individuals – not numbers- to increase collection rates. With the low-code software, you can identify the likelihood of repayment for each debtor, and then assign him/her to a specific segment.
Set up actions and policies for each segment, based on many factors, including different stages of debt-aging.
The low-code software also will:

Address Every Stage of the Recovery Process

Beesion’s Debt Collections Management software has tools to address every stage of the recovery process: preventative, early delinquency, advanced delinquency and legal.
It integrates seamlessly with provisioning and messaging systems, credit bureaus,  letter vendors,  billing systems, external agencies  – and much more. So you can execute a wide range of strategies to collect outstanding debts.

Take control on every stage of the recovery process with telecom credit and collections software

Create a Collection’s Score

  • With the included predictive analytics, create a Collections Score to predict the likelihood of debt payment.
    • Collections Score can include credit, previous payments history, number of services, debt stage, and other factors
  • Manage subscribers with higher risk more tightly than those with less risk

Integrate with Beesion’s Credit Analysis software to identify subscriber’s credit history. Use data to help inform collections’ policies.

View Debt, Payment History, Options – in One Glance

With little to no training, internal and external collection agents can use Beesion’s collection portal to view outstanding debt, negotiate payment arrangements and apply payment. Payments are posted in real-time to subscriber’s account (s).

Offer Multiple Payment Plans

Offer a wide-range of payment plans, including discounts to pay off the debt in full. The application features fully configurable rules to set up payment intervals, discounting procedures, interest, and refinancing plans. It also can accommodate payment plans for corporate accounts, where each department is responsible for its bill.

Controls temporary service restoration

The application controls the temporary service restoration when a payment promise is still active. If the payment promise is broken, it will re-suspend service. It also manages the rules for service restoration after a promise is broken and honored again.

Easily view options, notes, account information and much more.

Manage Service Restoration/Cutoff

No Pay: No Service

If the subscriber doesn’t pay on time, the account is deactived (subject to the carrier’s rules)

Integration

  • The Debt Collections application seamlessly integrates with Order Management to restore or cut off service
  • Manage suspension/restore rules easily with tables and drop-downs, not code

Analyze Collections’ Costs

Calculate the costs of each recovery. Plus, receive alerts when collections costs are no longer acceptable for the debt amount.

  • View Statistics
  • Monthly/Gross Write-offs
  • Account/Portfolio Deterioration Rate
  • Dialing Intensity
  • Contact Rate
  • Accounts Resolution Rate
  • Much more

Offer a Debtors’ Self-Pay Portal

Set up a secure, online portal where subscribers can pay their telecom debt in arrears.  The Debtors’ Self-Pay Portal displays all of a subscriber’s past-due invoices from every service line.  It also provides payment plan options, based on the subscriber’s value, credit limit, and other configurable factors.

Increase Collection Ratios

Subscribers get a more private, convenient method to pay their debt(s), while carriers increase debt collections’ ratios. Per Beesion analytics, carriers can realize a 50% increase in the number of subscribers that honor their payment commitments via the debtors’ self-pay portal vs an agent call.

Add More Functionality

Automate Outbound Calls

  • Integrate with Beesion’s Contact Center to automate outbound calls, saving time and money. Plus,
  • Write scripts for outbound calls
  • Monitor calls and provide whisper coaching

Check Credit Easily

  • Integrate with Beesion’s telecom Credit Analysis software to determine if the purchase is approved, denied or needs more data to render a decision.

Enable New Payments’ Collections Channels

  • Set up new payment collection channels, including retail stores, gas stations, kiosks, and other places, making it more convenient for subscribers to pay their debts.
  • Debt collection software integrates seamlessly with Beesion’s Payments Management software.

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s  Debt Collections software sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connectors, the suite connects to any legacy system, as well as Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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