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Catalog-Driven Order Management Software

Manage Customer (COM) and Service (SOM) related activities for large and complex telecom orders

Order Management

Order Fallout and Missed Opportunities

The sale seems to be going well. And then…. surprise. The customer isn’t really eligible for the offer. Or, a resource code isn’t in the format that the inventory system expects. And the order falls out.

Beesion: True Catalog-Driven Order Management

Beesion’s low-code Order Management (COM/SOM) leverages true catalog-driven order management to fulfill telecom orders successfully and prevent costly order fallouts. It can decompose, orchestrate and fulfill any order, any size, and for any type of account.

  • Manages all aspects of the order management process
  • Captures orders from all channels
  • Makes accurate and consistent predictions about order delivery
  • Reduces errors and eliminates manual activities

Beesion’s Order Management (COM/SOM) uses low-code technology, so it’s quick to deploy, support, and change.

Address Every Aspect of the Ordering Process in One
Low-Code Software Application

Beesion’s low-code Telecom Order Management (COM/SOM) tightly integrates order entry and order validation, order decomposition, order orchestration, order control, and order analysis, into one easy-to-manage workflow.

  • Fulfill any service, product, or bundle in your Product Catalog
  • Support any type of order: sales, renewals, upgrades or changes, as well as orders with multiple items
  • Manage cancellations efficiently and even rollback compensation
  • Audit and trace orders
  • Manage Customer (COM) and Service (SOM) related activities, each one with specific responsibilities and clear separation

Capture Orders from All Channels. Validate Them Too.

Process with omnichannel architecture 

web, telesales, in-store, mobile
Feed approved quotes

imports quotes directly from Quote Management application, avoiding double entry

Make sure orders can be fulfilled

compares order against credit analysis, inventory, engineering, and many other systems

Provide completion dates

estimate order fulfillment up-front, using predictive analytics

Decompose and Fulfill Complex Orders. Minimize or Eliminate Order Failure.

Decompose Orders into Suborders

  • Deploys catalog-driven order management – breaks down orders into their logical parts and addresses all dependencies. It then fulfills each sequentially, using the exact steps and conditions outlined in the enterprise product catalog
  • Allows prioritization – features a drag-and-drop business rules editor to set priorities for activations, suspensions, and other actions. No hand coding required

Orchestrate Order Fulfillment Seamlessly

  • Orchestrates order fulfillment on multiple levels –  fulfills orders on the customer, account, subscription level
  • Connects directly to legacy systems – automates provisioning, installation, delivery, billing, and more
  • Uses synchronous/asynchronous interoperations to inform back-end systems of every request to ensure proper order fulfillment and minimize order fallout

Jeopardy management features and tools:

  • Delay and error alerts (on-screen, SMS, e-mail), as well as third-party systems downtime notifications
  • Automatic reattempts
  • Manual exceptions queue, plus manual override of provisioning parameters.

Fulfillment Progress Tracker for a
Decomposed Order

Control and Analyze your Telecom Orders in Real Time

Monitor order fulfillment progress in real time

View any problems along the way with error reports and notifications.

Plus, view a wide-range of statistics to track:

  • Volume of orders processed in a time period – by order type, channel, sub-period, and status
  • Average order fulfillment time in a time period – by order type, number of items per order, specific order characteristic, channel, etc.
  • Order fallout rate in a period – by order type, number of items per order, by specific order characteristics, channel, reason, etc.
    And much more

Communicate Order Status Throughout Lifecycle

Notify customers throughout the order lifecycle with COM application, plus tell sales teams about any delays or status changes. Confirm shipments with automated notifications

Support Large Volumes of Orders Easily

With a fully scalable architecture, Beesion’s Telecom Order Management application can support large volumes of orders:  landline, wireless, satellite, home automation, internet, etc.  – or all combined. Orders can be fully audited and traced. Plus, should cancelations occur, the application can rollback compensation. It also features: Bulk provisioning (for multi-line orders), Execution queues with priorities and load balancing

Plus, get ready for the future

SDN/NFV

Sell and fulfill any virtualized resource for SDN/NFV that’s shared among services. Assign and reassign on demand for specific tasks.

IoT

Fulfill order for IoT devices and services listed in your Product Catalog – smartphone, home appliance, industrial machine, commercial terminal, consumer good, wireless dongle, or any other smart sensor or actuator.

5G-enabled

Sell and fulfill orders for 5G devices like any other device.

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s omnichannel Marketing suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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