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Telecom Credit and Collections Software

Expertly Manage Every Aspect of the Credit and Collections Process

Credit and Collections Process

Evaluate a customer’s credit worthiness and manage approvals

Predict when subscribers won’t pay

Automate payment due reminders

Determine when to place accounts on hold and restrict/restore service

Enable agents to collect more efficiently

Determine when to write off bad debs

Problem: Hard-to-Update Software

Times change. Accounts change hands. And economic climates shift. But many telecom credit and collection strategies are fixed in time because the software is hard to update.

On top of that, many companies have a “one-size-fits-all” approach. They can’t customize repayment treatments easily. So they end up with a lot of non-pay churn and accounts they can’t collect on.

Beesion: Changeable and Intelligent Software

With Beesion’s Telecom Credit and Collections Software, your teams can steer and control credit and collections policies – and adapt them to changes in the business, economic climate, or marketplace.  The low-code software requires little to no custom code. So making changes to processes and customizing treatments is easy. Plus, with the software’s predictive analysis and Artificial Intelligence capabilities, managers can predict repayment scenarios far more accurately.  Then, they can develop individualized treatments to maximize recovery, with minimal service interruption

Three Low-Code Applications to Improve the Credit-to-Cash Process

Each application integrates seamlessly with each other, third-party software, and back-end systems. Working together, the applications can maximize debt recovery, minimize non-pay churn, and reduce costs with more automated actions and fewer agent touches.  The telecom credit and collections software suite even can protect customer satisfaction levels.

Credit Analysis

Establishes Credit Worthiness

Collections Management

Tools to assist at every stage of the debt recovery process

Payments Management

Interface with banks, credit cards, and payment gateways to process payments. Plus set up auto pay and collect recurring payments

Generate More Predictive Policies By Sharing Applications’ Data

While the applications can be sold separately, they generate greater value when they work together to share data.

  • The Collections Management application shares subscriber payments information with the Credit Analysis application to create more accurate credit scoring formulas for the pre-sales process.
  • The Credit Analysis application provides data to the Collections Management application to better predict the likelihood of non-payment.
work efficiently integrating telecom credit and collections applications together

Analyze Credit Easily and Expertly

With the Credit Analysis application, calculate a comprehensive credit score and automatically approve or deny eligibility for service. Also, determine if more information is needed and whether there are any spending limits.

  • Change the evaluation criteria based on company’s financial performance, business conditions and more. Also, leverage automatic rules to make changes.
  • Score can be established on demand or integrated into the sales process workflow
  • Comply with all legal and regulatory requirements

Get Ahead of Collections Problems

The Collections Management application features a wide range of tools to address each stage of the recovery process: Preventative Stage, Early Delinquency Stage, Advanced Delinquency Stage, Legal Stage. It integrates seamlessly with your billing system to sync account updates, and also with your Order Management (or Provisioning) to suspend or restart service.

Take control on every stage of the recovery process with telecom credit and collections software

Some Results:

  • Improved debt recovery by up to 40%
  • Reduced DSO from 38 days to 32 days
  • Shrunk non-pay churn from 3% to 2.5% annually
  • Decreased collector training time from 1 month to 2 days

Collect Subscriber Payments Securely

Manage and Collect Telecom Payments Efficiently

With the Payments Management Application, automatically collect recurring subscriber payments, as well as expand payments’ channels. The application tracks subscriber payments made at each collection point and securely updates their accounts. It also manages autopay services for the customer base.

Create a Debtors’ Self-Pay Portal

Use all three credit and collection applications to create a secure, online portal where subscribers can pay their debt in arrears.

The debtors’ self-pay portal enables subscribers to make payments, establish payment plans, and confirm their information with just a few clicks. The portal displays subscribers’ debts from a single telecom service or consolidates them from multiple telecom services (wireless, landline, satellite, cable, etc.). It then offers several payment plan options, based on subscribers’ credit, payments’ history, and other factors.

Based on Beesion’s analytics, carriers can realize at least a 50% increase in the number of subscribers that will honor their payment commitments via the debtors’ self-pay portal vs a phone call with an agent. Learn more about the debtors’ self-pay portal.

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s telecom credit and collections software sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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