News & Media
Beesion to Enable TSTT’s Retail Transformation and Omni-Channel Experience
Low-Code Software Facilitates Quick Launch
Ft. Lauderdale, FL, February 15/PRNewswire/— Beesion Technologies, the pioneer of low-code telecom software, was selected by Telecommunications Services of Trinidad & Tobago Limited (TSTT) to transform the bmobile in-store experience to support both wireless and wireline services across the company’s 10 corporate-owned stores and 90 national resellers.
Beesion’s low-code software will complement TSTT’s existing POS technology. It will include a range of applications that will help store representatives better serve subscribers from the moment they walk in the retail store. These include:
- Store greeter functionality – enabling subscribers to check in and identify what they need
- Product, services and offer catalog – enabling personalized recommendations, based on subscribers’ previous purchases and consumption habits
- Streamlined validation – enabling quicker validation of ID and other documentation
The solution, which will go into effect this year, also will untether retail sales representatives from a desktop solution, allowing them to use a tablet to browse products and services with customers, prepare quotes, initiate and complete check out, and fulfill orders, all from one software portal. Representatives will no longer have to consult multiple systems, nor use manual processes.
At the same time, TSTT will have greater visibility into the sales process, with a broad range of performance metrics. It will also reduce order fall-out and shrink order-to-cash cycle time by integrating fulfillment and check-out into one workflow.
“TSTT has the most diverse product portfolio among all competing operators in the country and our priority is to provide an exceptional customer experience based on our streamlined, converged in-store operations. Beesion’s low-code technology enables us to do this in a short time frame.”
Dr. Ronald Walcott, CEO of TSTT.
Beesion’s POS solution will include at least 10 software applications. Beesion accelerates the development process by using its library of prebuilt software modules (specific to the telecom industry) and visual modeling, instead of hand coding. Applications are launched, expanded, and supported up to 5x faster than traditional development.
“We are thrilled to participate in TSTT’s purchase experience transformation. Our low-code platform not only enables a swift software roll-out, but also allows operators to make changes to their solutions easily, in line with new business requirements.”
Omar Merchan, Beesion CEO
The retail transformation will be a catalyst for TSTT to implement omni-channel initiatives across its operations that provide a consistent purchase experience in every channel.
Note to Editors:
Beesion is the pioneer of low-code telecom software. It has deployed low-code CRM, POS and CPQ solutions for the world’s top multi-network carriers, across 20 countries. Learn more about Beesion at www.beesion.com
Telecommunications Services of Trinidad and Tobago Limited (TSTT) is jointly owned by National Enterprises Limited (NEL 51%) and Cable & Wireless (West Indies) Limited, (C&W – 49%). NEL is majority owned by the Government of Trinidad and Tobago. Established in 1991, TSTT is the country ‘ s largest provider of communications solutions to the residential and commercial markets and its leading edge products are designed around an IP-based core infrastructure and marketed under the “bmobile” brand. The company offers an innovative line of iOS and Android-based devices and provides broadband and mobile services using best-in- class 4G LTE and HSPA+ technology as well as fiber. Other solutions provided include IP-PBX; Metro Ethernet; TelePresence and Video Conferencing; subscription based IPTV as well as business and home alarm monitoring services. TSTT is the industry leader deploying both wireless and fiber optic networks to deliver voice, data and multimedia capabilities making it also one of the most advanced solutions providers in the country. The company ‘ s customers include key industry leaders in the finance, energy, government, manufacturing, education, healthcare and tourism sectors.