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Survey Telecom Customers Easily

Surveys

Measure Customer Satisfaction, Account Servicing, Repair Work & More

Survey telecom customers to identify service levels and performance. With Beesion’s telecom Surveys software, carriers can send surveys via SMS, USSD, email, web or even through their company’s self-care application. They can automatically trigger surveys from their systems, including POS, CRM, and Billing, or after interactions with customer care, sales teams, and online portals. The application integrates seamlessly with all types of legacy systems. Plus, it supports large volumes of surveys. It’s the perfect tool to discover what subscribers are thinking in real time. The Surveys applications uses Beesion’s low-code platform, too.

Key Benefits

Get Voice
of the
Customer

Get the true voice of the customer by collecting feedback immediately after customers make a purchase, get service, or interact with your operations. Survey telecom customers via SMS, MMS, email or even through your self-care application.

Analyze
Segments

Analyze market segments by integrating customer satisfaction data into your CRM and other systems

Make Better Decisions

Identify customer-facing processes that need to get fixed based on recent customers’ experiences and feedback
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Telecom Surveys Software. Quick to Launch and Modify

Design Surveys Easily

  • Directly Design surveys using drag and drop tools
  • Incorporate creative and content from third parties

Distribute Surveys

  • Send surveys via SMS, MMS or email
  • Review open rates and responses in one dashboard

Integrate with multiple systems

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:
Little to no custom code is needed
Applications are configured in runtime, using visual tools and “in-memory” configuration
Integrations are quick, using a rich set of connectors
With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

All changes are done using “in-memory” runtime configuration. No compiling is needed.

Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Surveys works well with:

Mobile Self-Care

Retail Store Sales

Contact Center

Marketing Campaigns

Loyalty Rewards

Customer Care

Reverse Logistics

Collections Management

Communications Management

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-currency

Adapt to Regional Currency Requirements

Performance

Optimized for High Volumes of Data and Users

Multi-Device UX

Rich Responsive Web and Mobile Applications

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Platform Independent

Deploy on Either Windows or Unix Environments

Scalability

Designed to Run in Farmed or Virtualized Servers

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Cloud-Ready

Support for Multi-Tenant Managed Environments

Containable

Simpler Deployment and Environment Admin

Multilingual

Support Multiple Languages without Coding

Want to know more about Surveys?

Download a Leaflet
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Copyright 2024, Beesion, All right reserved. | Terms and Conditions | Privacy Policy

Copyright 2024, Beesion, All right reserved. | Terms and Conditions | Privacy Policy