Customer Care Application

Get a 360-degree view of each subscriber

Serve, sell and collect payments easily, with a 360-degree view of every wireless, telecom or cable subscriber in your database. Our low-code software integrates quickly with all your legacy systems to provide one screen that shows: subscriber’s history, products, services, collection calls, communications preferences and more. Your customer care and retail reps will serve customers better, quickly, and more efficiently.

Increase upsell
and cross-sell
opportunities

Create more profitable and long-standing subscriber relationships by transforming calls into fantastic brand touch-points, increasing the opportunity for upsell and cross-sell of services.

Generate
higher
customer
satisfaction

Generate higher customer satisfaction scores through greater rep efficiency and the ability to resolve issues quickly.

Sell more
services

Increase sales opportunities with new offers and promotions appearing in subscriber’s information, along with historical context.

Feature-Rich Application. Quick to Launch and Modify

  • Provide reps with a full 360° view of the relationship with the subscriber
  • Resolve more cases during the first contact
  • Get all actionable information in one place
  • Create instant offers and marketing campaigns by integrating into Billing / OSS
  • Customize treatments, policies, validations, and notifications
  • Access quickly accounts, bills, subscriptions, devices, personal information, credit, contracts, documents and tickets
  • Expedite upgrades, renewals, service updates, extensions, additions, terminations, inquiries, problems or complaints
  • Anticipate customer mood with satisfaction predictors like value and churn risk
  • Operate network commands remotely, like diagnosis and device resets, queries flushes and activations
  • Administer all types of post-sales operations to enforce the adherence and conditions of the order or contract

Plus, software enables:

  • Detailed visualization and management of contracts & services per line of service
  • Post-sale operations (service management, contract status, support, ticketing and more)
  • Hierarchical view of customer (customer centric view)
  • New order creation
  • Tracking in the context of the client and line of service
  • Renewals
  • Up-sale/ order modifications
  • Support and ticketing
  • Full integration into existing legacy systems

 

 

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

Animation2-4

 

Read More

It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

beesion_v37(99)-99

 

All changes are done using “in-memory” runtime configuration. No compiling is needed.

Read More

Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Customer Care works well with:

Contact Center

Document Management

Offer Management

Marketing Campaigns

Quote Management

Product Catalog

Debt Management

Customer Communications Management

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-currency

Adapt to Regional Currency Requirements

Performance

Optimized for High Volumes of Data and Users

Multi-Device UX

Rich Responsive Web and Mobile Applications

Based on Open Standards

JS, HTML5, SOPA/REST, BPMN, SQL, ElasticSearch

Platform Independent

Deploy on Either Windows or Unix Environments

Scalability

Designed to Run in Farmed or Virtualized Servers

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Cloud-Ready

Support for Multi-Tenant Managed Environments

Containable

Simpler Deployment and Environment Admin

Multilingual

Support Multiple Languages without Coding