Customer Care Application

Get a 360-degree view of each subscriber

Resolve customer care issues quickly. With this low-code application, your team can view trouble tickets, bills, personal information, devices, purchases, and much more. It integrates seamlessly with your legacy systems and Beesion applications to provide a 360° view of each subscriber. Plus, it features more than 180 customer care processes, Change of SIM, Change of Number, Change of Modem, etc. More processes can be added easily. The application is the backbone of the company’s CRM: Customer Management 360° suite.

Resolve Issues Quickly

With seamless integration to any system, reps can resolve billing and other issues quickly. All the needed information is on one screen, making it easy address just about any issue on the first call.

Generate
higher
customer
satisfaction

Generate higher customer satisfaction scores because calls are shorter and more productive. With info at their fingertips, reps can easily address more than 180 customer care processes, including change of device, transfer balance, reissue invoice, change from post-paid to prep-paid, and much more.

View Trends Easily

Collect service-level performance by representative and call center. Use data to incentivize performance, identify best practices and set goals.

Feature-Rich Application. Quick to Launch and Modify

  • Provide reps with a full 360° view of the relationship with the subscriber
  • Resolve more cases during the first contact
  • Customize treatments, policies, validations, and notifications
  • Access quickly accounts, bills, subscriptions, devices, personal information, credit, contracts, documents and tickets
  • Expedite upgrades, renewals, service updates, extensions, additions, terminations, inquiries, problems or complaints
  • Anticipate customer mood with satisfaction predictors like value and churn risk
  • Operate network commands remotely, like diagnosis and device resets, queries flushes and activations
  • Administer 180+ post-sales operations, including Change of Modem, Change of Service Address, Report lost/stolen device, etc.
  • Manage call center processes using workflows and business rules to customize treatments, policies, and more

Plus, the software enables:

  • Detailed visualization and management of contracts & services per line of service
  • Post-sale operations (service management, contract status, support, ticketing and more)
  • Hierarchical view of customer (customer centric view)
  • New order creation
  • Tracking in the context of the client and line of service
  • Renewals
  • Up-sale/ order modifications
  • Support and ticketing
  • Full integration into existing legacy systems
Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Customer Care works well with:

Contact Center

Document Management

Offer Management

Marketing Campaigns

Quote Management

Product Catalog

Debt Management

Customer Communications Management

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Performance

Optimized for High Volumes of Data and Users

Platform Independent

Deploy on Either Windows or Unix Environments

Cloud-Ready

Support for Multi-Tenant Managed Environments

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-Device UX

Rich Responsive Web and Mobile Applications

Scalability

Designed to Run in Farmed or Virtualized Servers

Containable

Simpler Deployment and Environment Admin

Multi-currency

Adapt to Regional Currency Requirements

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Multilingual

Support Multiple Languages without Coding