WANT TO BOOST TELCO REVENUE?
Change Your Product Catalog and Order Management Software
Help you bring new products to market quicker, which is critical in a digital world
Reduce costly order failure/fallouts. What’s ordered is delivered and billed
Eliminate pokes in the eye. Orders are visible from start-to-finish. Teams are alerted to any problems along the way and can set customer expectations
These steps include:
Capture the order (via entry using quotes, web, online, etc.)
Validate the order with back-end systems for customer eligibility, inventory availability, etc.
Decompose the order into suborders
Orchestrate the fulfillment of the order – provision the services, bill the order, etc.
Ship, deliver, or provision an order
- Plans and services have multiple components – a rate plan may include minutes, text messages, data, international calling and much more
- Each plan or service has their own business rules, required resources, parameters, compatibility restrictions, third-party aggregators, etc.
- Plus, selling a plan is very different than renewing or changing a plan
- Many companies rely on legacy software that has multiple product catalogs – which define the business and technical rules for each product. They may have a separate catalog for inventory, billing, provisioning, etc.
- If a resource code is different than what’s expected, or the customer isn’t eligible for the offer, or an address field in one system differs from an address field in other, the order can fallout.
- Or, some other problem may happen. For example, complex orders can clog up some external provisioning queue, slowing everything down.
Use a Centralized Product Catalog
They leverage a single, centralized Product Catalog, which is the master repository of technical definitions for every product.
Then, use catalog-driven Order Management software that takes instructions from the one and only centralized Product Catalog
Then all dependencies are addressed – and everything is fulfilled using the exact steps and conditions outlined in the Product Catalog.
Ideally, the software has load balancing capabilities too, so provisioning large volumes of services is executed flawlessly.
- Orders are fulfilled efficiently and seamlessly
- Minimal to no order failure
Better control over your sales and fulfillment processes
Higher customer satisfaction, which often leads to higher value customers
Quicker time to market for new products and services
It’s quick to launch and simple to support because it uses low-code technology. Little to no hand coding is required.
So you can start making your sales teams, customers, and execs happier in months, not years.