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Measure IT Quality of Service

Quality of Service

Define Process Cycles and Measure Them

Measure and track IT performance. With Beesion’s Quality of Service software, telecom companies can identify how well internal and external IT teams are rolling out new processes, support initiatives, and even digital transformation projects. The software lets you monitor any process and identify where delays or breakdowns occur. It also features configurable alerts and real-time statistics to show how effectively flows are being executed. The Quality of Service software uses Beesion’s low-code platform. When requirements change, use visual tools, not code, to update the application.

Key Benefits

Reduce
Operational
Costs

Reduce operational costs by identifying peak and valley times for IT support. Also, determine where processes break down and fix them before they require additional IT resources.

Discover Best
Practices

Identify training opportunities and best practices from IT teams across the company, using the reporting dashboards.

Increase
Customer-Centric Focus

Bring customer-centric strategy to a new level by making internal teams more accountable to the business.

Feature-Rich Application. Quick to Launch and Modify

Measure Any Type of Process

  • Create and configure the process flows with visual tools. Set up flow instances, such as time taken for each stage of a process, and monitor its performance
  • Add supplemental information from other systems to provide perspective. For example, get the full picture about wait times in call centers by incorporating service demand levels, available capacity, and ticketing information
  • Analyze results and incorporate information from satellite systems or third parties

Configure Alarms to Address Problems

  • Set up alarms to notify managers or others when processes break down or aren’t being executed in a timely manner

Create Reports to Identify Gaps and Opportunities for Process Improvement

  • Use Beesion’s reports or create your own to identify whether processes are working efficiently

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:
Little to no custom code is needed
Applications are configured in runtime, using visual tools and “in-memory” configuration
Integrations are quick, using a rich set of connectors
With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

All changes are done using “in-memory” runtime configuration. No compiling is needed.

Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Customer Care works well with:

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-currency

Adapt to Regional Currency Requirements

Performance

Optimized for High Volumes of Data and Users

Multi-Device UX

Rich Responsive Web and Mobile Applications

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Platform Independent

Deploy on Either Windows or Unix Environments

Scalability

Designed to Run in Farmed or Virtualized Servers

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Cloud-Ready

Support for Multi-Tenant Managed Environments

Containable

Simpler Deployment and Environment Admin

Multilingual

Support Multiple Languages without Coding

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