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Manage the wait time for 1000s of stores

From one central location, manage store traffic in real-time to improve the in-store experience

Queue Management

Queue Management software helps managers optimize store traffic and get the right reps to customers quickly.

The low-code software enables stores to:

  • Plan and manage in-store traffic by adjusting store station and queues
  • Manage every aspect of the check-in process
  • Serve subscribers faster, pre-loading customer info on agent screens (via CRM integration)
  • Collect agent, queue and station data in real time to make informed decisions about agents and store traffic

The Queue Management software gives real-time insights into thousands of stores or a single store. All can be managed centrally. Plus it’s low-code. So it launches fast and is easy to expand.

Manage Check-in and Turns

Use the Queue Management software in a totem, kiosk or robot. It will function as a multilingual store greeter – asking customers for the reason for their visit. Customers can also opt for an appointment to come later.
Plus it features:

  • Easy data entry: Embedded scanners can scan the customers’ ID and extract their information. Or, customers can just input their phone number. A ticket will be generated with their ID information included.
  • Simple interface: update the types of information collected at check-in (using the software’s admin)
  • Promotion Opportunities – Highlight the deal of the day or other promotions. Even send it to the customers’ phone number

Customers can set up appointments via web, mobile app or call and then check in at the store.

Customers can set up appointments via web, mobile app or call and then check in at the store.

Optimize Selling and Service

Integrate with CRM to preload customer’s information on screen and shorten service time.

Notify Customers

View data for all your stores from one application, accessible on mobile and desktop.

Set Up Queues and Stations Using Admin Portal

  • Layout the queues and stations for each store. For example, set up some stations for complaints, others for sales and upgrades, still others for customer care. Then match the queues to the corresponding station.
  • Trigger automatic alarms and messages to designated managers when waiting times exceed thresholds
  • Monitor service agent avg. service time and adjust stations accordingly
  • Change check-in questions to help streamline service delivery

Get Real-Time Data

Agent-Level Data

  • Avg service time
  • Resolution rate
  • Availability
  • Satisfaction Rate

Queue Data

  • Queue Length
  • Avg Wait Time
  • Avg Service Time
  • Avg Capacity

Visitor Insights

  • Reasons for visits
  • Segments

Service Metrics

  • Foot traffic per store
  • Wait and service times per store
  • Walk-out volume per store

Station data

  • # of open stations, per store
  • Avg service time, per store
  • Satisfaction Rate

Manage-Check-in-and-Turns

Set up a goodbye kiosk or tablet to collect customer satisfaction about agent and visit.

Use Data for Outreach

Reach out to No-Sells and present them with new offers or information via text or email

Manage-Check-in-and-Turns

Set up a goodbye kiosk or tablet to collect customer satisfaction about agent and visit.

Use Data for Outreach

Reach out to No-Sells and present them with new offers or information via text or email

Want to know more about  Queue Management?

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