Mobile POS Software
with a 360° Customer View
Personalized Customer Recommendations, Faster Check Out, and Seamless Fulfillment of Telecom Orders
A mobile or desktop software portal to sell, service, and fulfill telecom orders, all from one place.
Using data and functionality from multiple applications, the POS 360° portal provides a panoramic, 360-degree-view of each subscriber and the ability to conduct a wide variety of sales and customer service transactions.
Walk Outs & Missed Opportunities
Upgrading a phone, changing rate plans, or adding new services should be quick and simple. But at some telecom stores, it’s not that way. First, there’s a long line. Then, the reps can’t find a plan to meet subscribers’ needs, or they don’t know if there’s available inventory. And finally, it takes forever to check out because the rep has to consult multiple systems. The result: subscribers walk out frustrated, and the company misses both a sales and retention opportunity.
Step Up the Purchase Experience
With Beesion’s POS Portal 360°, every interaction at a company-owned store, dealer store or even telesales call can be a superior – and profitable – touchpoint no matter how little training reps have. Beesion’s mobile POS software with a 360• customer view enables reps to find eligible rate plans, proactively make suggestions, take multiple forms of payment and fulfill orders quickly. You can even set up automated line queue and appointment setting options. Adding functionality is as simple as adding applications.
Mobile POS Software with a 360° Customer View
Using a single portal, reps can get:
- A 360° view of the subscriber
- Browse eligible offers, financing plans, promotions, multiplay options
- Check available inventory
- Take multiple forms of payment
- Schedule repairs and installations
- Fulfill orders
- Accept down payments and trade-ins
- Redeem bonus points/rewards
- Plus much more
Reps can also leave their station because the solution can be used on iPads and mobile devices.
The telecom POS portal combines multiple applications to provide all the info needed to get customers in and out of the store quickly, with the best products and services for their budget. Using an array of connectors, it integrates with Beesion applications, plus all legacy billing, POS check-out, and order systems, as well as ERP Systems, inventory and other BSS/OSS
Revenue & Customer Service Benefits
Decrease Time to Serve
Eliminate the hassle of purchasing a wireless device. In minutes, not hours, reps can start and finish the sales process, including browse offers, check credit, find inventory, identify financing terms, put the purchase in the shopping cart, proceed to check out, process order, remove from inventory, and accept payment. They don’t have to consult multiple systems. It’s all integratedand seamless within the telecom POS solution.
Provide More Personalized Service
Using the mobile POS software with a 360° customer view, reps can make better product and service suggestions. They can also see cross-sell and up-sell opportunities available – established by the business rules your product teams create.
Reduce Order-to-Cash Cycle Time
Using Beesion’s Order Management application, sales order processing, order fulfillment, and order control are all tightly integrated into one application. So once a customer places his order, everything is processed downstream in one workflow.
Reduce Wait Times
Include Beesion’s Store Greeter application as part of your telecom POS solution to set up an automated line queue. Customers will appreciate the predictability and perceive the wait as more tolerable. The software also includes appointment-setting capabilities.
Beesion’s mobile POS solution supports omnichannel processes that enhance the overall customer experience, including:
– online purchase with pick-up at a store
– in-store purchase with home delivery
Plus, the software can support robotic greeters, who can chat with customers, answer questions, and give directions.
Enable New Customer Experiences
Since it’s easy to change business rules on the fly, the solution can adapt new processes to serve customers better.
For example, say a high-value customer wants to return his new phone on day 31, even though there’s a 30-day return policy. The POS solution can identify the customer, accept the return, and trigger a RMA. The new process will be captured, and even validated with management. Other IoT and 5G innovations are also easy.
POS Portal 360° Applications
To enable multiple types of transactions and processes, the Beesion mobile POS software with a 360° customer view uses applications responsible for different aspects of the customer experience. Here are the applications often used in the solution: