Mobile POS Software with a
360° Customer View
Personalized Customer Recommendations, Faster Check Out, and Seamless Fulfillment of Telecom Orders
A mobile or desktop software portal to sell, service, and fulfill telecom orders, all from one place.
Using data and functionality from multiple applications, the POS 360° portal provides a panoramic, 360-degree-view of each subscriber and the ability to conduct a wide variety of sales and customer service transactions.
Walk Outs & Missed Opportunities
Step Up the Purchase Experience
Mobile POS Software with a
360° Customer View
Beesion POS Portal 360° enables telecom reps – in any retail channel – to provide more personalized service and enhance the purchase experience.
Using a single portal, reps can get:
- A 360° view of the subscriber
- Browse eligible offers, financing plans, promotions, multiplay options
- Check available inventory
- Take multiple forms of payment
- Schedule repairs and installations
- Fulfill orders
- Accept down payments and trade-ins
- Redeem bonus points/rewards
- Plus much more
Reps can also leave their station because the solution can be used on iPads and mobile devices.
The telecom POS portal combines multiple applications to provide all the info needed to get customers in and out of the store quickly, with the best products and services for their budget. Using an array of connectors, it integrates with Beesion applications, plus all legacy billing, POS check-out, and order systems, as well as ERP Systems, inventory and other BSS/OSS
Revenue & Customer Service Benefits
Reduce Wait Times
Include Beesion’s Store Greeter application as part of your telecom POS solution to set up an automated line queue. Customers will appreciate the predictability and perceive the wait as more tolerable. The software also includes appointment-setting capabilities.
Provide More Personalized Service
Using the mobile POS software with a 360° customer view, reps can make better product and service suggestions. They can also see cross-sell and up-sell opportunities available – established by the business rules your product teams create.
Reduce Order-to-Cash Cycle Time
Decrease Time to Serve
Beesion’s mobile POS solution supports omnichannel processes that enhance the overall customer experience, including:
– online purchase with pick-up at a store
– in-store purchase with home delivery
Plus, the software can support robotic greeters, who can chat with customers, answer questions, and give directions.
Enable New Customer Experiences
Since it’s easy to change business rules on the fly, the solution can adapt new processes to serve customers better.
For example, say a high-value customer wants to return his new phone on day 31, even though there’s a 30-day return policy. The POS solution can identify the customer, accept the return, and trigger a RMA. The new process will be captured, and even validated with management. Other IoT and 5G innovations are also easy.
POS Portal 360° Applications
To enable multiple types of transactions and processes, the Beesion mobile POS software with a 360° customer view uses applications responsible for different aspects of the customer experience. Here are the applications often used in the solution:
Speed Up Your Business with Microservices
Beesion’s POS Suite is developed on a distributed architecture of microservices, which can be implemented cloud or on-premises.
Business processes and data repositories are detached from channels, so it brings a true digital omnichannel experience
Unified Customer Experience
The user experience is consistent regardless of the interaction channel. Beesion’s solutions are based on a genuine Omnichannel Architecture.
Native Omnichannel Support
Customer Journey tracking and Customer Engagement actions are naturally supported in a flexible architecture, designed for constant adaptations and evolution. This is a next level of adaptability to better engage the customer along their journey on any channel.
A unified point for omnichannel process governance is established. Each BSS subdomain is supported by a group of specific microservices, business rules are set there.
Unified Infrastructure Services
A set of shared microservices completes the architecture. These services allow Automated Deployment, Adaptive Scalability, Metrics Acquisition, Load Balancing and High Availability. Inversion of Control for Decoupling is used so no direct dependencies are set.
Quick to Deploy and Expand
Software Sits on Top of Your Systems
There’s no downtime or disruption of services because Beesion’s omnichannel POS suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.