Telecom Reverse Logistics Software

End-to-End, Real-Time Visibility for Returns, Recycling, Resale, Repair, and Other Dispositions

Plus, Maximize the Value of Returned Devices

Hard-to-Update Software

Once focused primarily on returning devices to manufacturers, reverse logistics now has a much broader scope. It’s a critical strategy for e-commerce companies, telecom companies, and others, where returns can be turned into hard cash (through buy-back and trade-in, resale, liquidation, and other processes).

However, your legacy software is hard to update. In fact, making simple changes, like a new vendor or process, requires a lot of time and expense.

Worse, you can’t see exactly what’s happening with your large volumes of returned inventory.

Real-Time & End-to-End Visibility

With Beesion’s telecom Reverse Logistics software, you can continually optimize processes to improve efficiency as well as maximize the value or returned devices.

The low-code software is easy-to-modify, update, and expand. In minutes, add vendors, change processes/sub-processes and much more.

Control and manage every disposition process – repair, recycling, resale vendors, or others – with end-2-end visibility.

Plus, view and manage mobile devices, modems, cards, routers, accessories, and other returned equipment at every point in the reverse logistics process. All in real-time.

The software integrates easily with inventory, ERP, and all your back-end systems. It’s the ideal solution for telecom companies, e-commerce and manufacturing companies.

Easily Support & Change Processes and Dispositions

Support Multiple Processes

Enable multiple dispositioning processes to handle all types of returns:

  • Customer returns
  • Store returns
  • Warranties
  • Recycling
  • Disposal
  • More

Plus, add/update dispositions as the market changes.

Make changes to
processes/subprocesses with
drag-and-drop tools

View and Manage Each Step of the Return Process

Use a customized web portal to manage telecom reverse logistics processes: Retrieve, Transport, Receive, Inspect, Sort, and Disposition

  • Set up roles and permissions easily
  • Enable thousands of users – from retail store reps, to warehouse workers, third parties, and others – to access the software
  • Make workflow changes with drag-and-drop tools
  • View date stamps/time stamps for tasks completed
  • Generate and print barcode tracking labels
Workflow using Beesion's Telecom Reverse Logistics software

Make workflow changes with drag-and-drop tools

Easily Direct and Manage Repairs

Direct returned inventory to manufacturers’ third party or in-house repair facilities

Add, change, and delete facilities easily

  • Standardize each step of the repair process and measure standard hours vs. actual hours vs. billable hours
  • Enable technicians to troubleshoot the product, view product catalog or another knowledge base, reassign the unit to another technician, and move the unit to another location
  • Track repair tasks, turnaround time, cost and more
  • Set up automated alerts for status changes and automatically notify customers or other parties
  • Enable customers & third-party repair vendors to track items anywhere in the process using secure web portals

Generate Real-Time Reports and Dashboards

View the Location of Every Device in your Warehouse

View Every Device in Your Warehouse

View everything happening at your warehouses, including inventory locations

Plus view reports about:

  • The true cost of returns
  • Disposition cycle time, as well as times to complete each task within each disposition
  • Recovery rate on returned assets
  • Processing Cost Per Return
  • Repair Cost per Return
  • Per item handling costs
  • And much more

Identify and Maximize Value of Returns

With machine learning capabilities, the software can:

  • Assign values to returned inventory
  • Determine the most profitable channel for resale

Integrate Seamlessly with Multiple System

Plus, easily create a catalog for spare parts, used in repairs and for salvaging and reselling used spare parts.

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s Telecom Reverse Logistics Software sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connectors, the suite connects to any legacy system, as well as Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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