Case Management Application

Resolve Customer Claims Efficiently

Discover, track and quickly resolve claims from your wireless, cable and telecom subscribers. Beesion’s low-code software integrates with your knowledge base and OSS, enabling reps to address customer concerns on the first call. Plus, the software features ticket types and decision trees that can be updated with easy-to-use visual editors, not code, making it easier to launch new services.

Expertly Address Issues

Ensure the best answer every time, with links to expandable knowledge bases and easily configurable decision flows.

Pre-empt subscriber calls

Integration with OSS to identify network outage issues, and spikes of claims. Pre-empt subscriber calls with notifications.

Resolve service
connectivity
issues

Identify and resolve service connectivity issues – i.e. modem not working – and send commands to fix problems.

Feature-Rich Application. Quick to Launch and Modify

  • Improve response time by centralizing all customer cases from multiple sources, and then direct response
  • Manage rep workload by assigning cases according to rep skills and their pending cases queue
  • Offer the best possible resolution advice every time, using decision flows that guide the rep to the right answers
  • Ensure the most expert advice, using an expandable knowledge base that grows continuously
  • Resolve claims quickly with direct integration into OSS service manager
  • Expedite complex cases with a rules engine that ensures the shortest possible resolution time
  • Get trends, relate cases among them according to their root cause
  • Propagate updates once case has closed

Plus it features:

  • Integration with LDAP and Active Directory
  • Unified Logic
  • User management, roles and separate application keys
  • Traffic SSL encryption
Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

 

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

 

All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Case Management works well with:

Surveys

Customer Care

Customer Communications Management

Document Management

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

 

Performance

Optimized for High Volumes of Data and Users

 

Platform Independent

Deploy on Either Windows or Unix Environments

 

Cloud-Ready

Support for Multi-Tenant Managed Environments

 

Security

Proven, Strong and Multilevel; OWASP Inspired

 

Multi-Device UX

Rich Responsive Web and Mobile Applications

 

Scalability

Designed to Run in Farmed or Virtualized Servers

 

Containable

Simpler Deployment and Environment Admin

 

Multi-currency

Adapt to Regional Currency Requirements

 

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

 

 

Fault Tolerance

Quickly Recover After Unexpected Disruptions

 

Multilingual

Support Multiple Languages without Coding