Contact Center Application

Improve Outbound/Inbound Calls

Improve inbound and outbound call center interactions overnight. With our low-code software, you can integrate quickly and seamlessly with predictive dialers for outbound marketing, survey, and collection calls. Ensure maximum rep effectiveness with coach-whisper and monitoring during calls. Or, use pre-formatted decision trees, designed exclusively for telecom companies, to guide reps to the right answers. This software is feature rich. And when processes change, make updates with visual tools, not code.

Increase
customer
satisfaction

Increase customer satisfaction by providing a better customer care experience.

Maximize
rep
productivity

Increase rep productivity with dynamic reports, charts, rankings, and progress-to-goal tools.

Lower
operational
costs

Optimize rep effectiveness by sorting calls according to skills.

Feature-Rich Application. Quick to Launch and Modify

  • Develop a more purposeful interaction, with rep in full management of the call, the client info, and the call goal
  • Lower operating costs by using in-house telemarketing to run marketing, sales, customer care, collections and surveys calls
  • Increase call effectiveness and lower training costs by assisting reps with a step-by-step script during contact
  • Maximize rep productivity with on-screen computer-telephony integration and predictive dialer integration, instead of manual calling
  • Ensure maximum rep effectiveness by allowing a supervisor to monitor, coach-whisper, and conference during a call
  • Automate call lists by integrating directly into external systems for marketing or debt collection calls

Plus, the software enables:

  • Secure display, transfer and storage of client info
  • Safeguarding of recordings
  • PCI-compliant payments

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

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All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Contact Center works well with:

Surveys

Document Management

Case Management

Appointment Management

Subscriber Account Consolidation

Quote Management

Customer Care

Offer Management

Marketing Campaigns

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-currency

Adapt to Regional Currency Requirements

Performance

Optimized for High Volumes of Data and Users

Multi-Device UX

Rich Responsive Web and Mobile Applications

Based on Open Standards

JS, HTML5, SOPA/REST, BPMN, SQL, ElasticSearch

Platform Independent

Deploy on Either Windows or Unix Environments

Scalability

Designed to Run in Farmed or Virtualized Servers

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Cloud-Ready

Support for Multi-Tenant Managed Environments

Containable

Simpler Deployment and Environment Admin

Multilingual

Support Multiple Languages without Coding