Customer Communications Management

Prioritize Customer Communications

Communicate effectively with your telecom, wireless or cable subscribers and respect their time. With our low-code software, you can automate and prioritize customer notifications, as well as prevent duplicative or contradictory messages. Plus, you can make any changes with visual tools, not code.

Build
Trust

Build subscribers’ trust by not overloading them with notifications.

Boost
Coordination

Help departments coordinate their efforts by enabling them to view each others’ customer notifications/correspondence.

Increase
Collections

Increase collection opportunities by prioritizing those notifications over others customer contacts.

Feature-Rich Application. Quick to Launch and Modify

 

  • Standardize communication for all channels
  • Prioritize and control customer communication from one central location
  • Personalize customer communications more effectively
  • Generate communications  in response to events
  • Customize treatment per channel / customer / type interaction
  • Tag communications and customize them
    • Marketing brochures
    • Surveys (Satisfaction, Service)
    • Notifications (Email, SMS, USSD)
    • Business documents (PDF, Excel, Brochures)
    • Sales documents
    • Campaigns (prequalified offers)

Plus, software includes:

  • Visual document editor
  • Configurator media

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

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All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Customer Communications works well with:

Customer Care

Marketing Campaigns

Surveys

Document Management

Debt Management

Loyalty Rewards

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-currency

Adapt to Regional Currency Requirements

Performance

Optimized for High Volumes of Data and Users

Multi-Device UX

Rich Responsive Web and Mobile Applications

Based on Open Standards

JS, HTML5, SOPA/REST, BPMN, SQL, ElasticSearch

Platform Independent

Deploy on Either Windows or Unix Environments

Scalability

Designed to Run in Farmed or Virtualized Servers

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Cloud-Ready

Support for Multi-Tenant Managed Environments

Containable

Simpler Deployment and Environment Admin

Multilingual

Support Multiple Languages without Coding