Manage Your Telco’s Quality of Experience and SLAs

quality of experience software icon

Get Network Feedback Fast

Give your wireless subscribers the opportunity to provide real-time feedback about your network performance, services, and other features. With Beesion’s low-code software, you can provide an interactive portal for subscribers to report services issues anywhere, anytime.  Plus, manage telecom SLAs for service availability, as well as collect data about applications and features. The telecom Quality or Experience software helps you make more informed decisions about the customer experience and manage your customer expectations. Best of all, you can move fast. The software uses Beesion’s low-code platform and launches quickly.

know subscribers service quality with quality of experience software

Improve
Customer
Sat

Improve customer satisfaction by giving customers a nonintrusive way to voice their feedback. Subscribers can report service issues through a real-time, interactive tool. No calls to Customer Care needed. Plus, it’s easy to manage telecom SLAs for multiple parameters

prevent service failures with quality of experience software

React
Faster
to Problems

Identify network problems and create a plan to address, before they escalate into serious customer service issues.  The Quality of Experience has extensive reports and dashboards

give better services with quality of experience software

Increase
Customer
Trust

Increase customer trust by incorporating network performance and SLAs into corporate contracts. Use the Quality of Experience software to keep tabs on multiple parameters

Quality of Experience Software: Quick to Launch

Check network health in real-time

  • Directly check network parameters such as quality, signal, download speed, and many others
  • Enable subscribers to report services issues through a simple interface

Identify app and feature performance

  • Identify the apps and equipment features that subscribers use the most, without having to send surveys or poll customers
  • Measure usage time of the device and its applications
  • Obtain customizable reports  about errors, network % 2G/3G/4G, devices used per client type, the volume of incidents per region, or device model, and many others

Monitor and Manage Telecom SLAs

  • Provide a mechanism to establish SLAs about network performance and service for corporate clients and VIPs

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

 

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast. Beesion’s Quality Of Experience software works well with:

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Performance

Optimized for High Volumes of Data and Users

Platform Independent

Deploy on Either Windows or Unix Environments

Cloud-Ready

Support for Multi-Tenant Managed Environments

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-Device UX

Rich Responsive Web and Mobile Applications

Scalability

Designed to Run in Farmed or Virtualized Servers

Containable

Simpler Deployment and Environment Admin

Multi-currency

Adapt to Regional Currency Requirements

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Multilingual

Support Multiple Languages without Coding

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