Surveys Application

Survey All Your Processes Easily

Measure customer satisfaction, account servicing, repair work, and more with SMS, voicemail, email and IVR-based surveys. Using our low-code software, you can automatically trigger surveys from your POS, CRM, and other systems to identify satisfaction levels at every point of the customer journey. Use as part of your Q/A processes. Plus, as processes or requirements change, update the application with visual tools, not code.

Get Voice
of the
Customer

Get the true voice of the customer by collecting feedback immediately after customers make a purchase, get service, or interact with your operations.

Analyze
Segments

Analyze market segments by integrating customer satisfaction data into your CRM and other systems.

Make
Better
Decisions

Identify customer-facing processes that need to get fixed based on recent customers’ experiences and feedback.

Feature-Rich Application. Quick to Launch and Modify

 

  • Get a holistic view of customer at the time of contact, using a simple survey
  • Design multi-format satisfaction surveys
  • Send surveys via SMS, e-mail, USSD, IVR, Print. Or, populate on customer’s screen, or via call-center prompt
  • Automate the reception and the response from the survey
  • Interact with legacy systems to trigger surveys

Plus, software provides:

  • A powerful and flexible solution for channel initiatives
  • A versatile editor of questions and response options, using BPMS (Business Process Management)

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

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All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Surveys works well with:

Mobile Self-Care

Customer Communications Management

Debt Management

Retail Store Sales

Loyalty Rewards

Contact Center

Customer Care

Marketing Campaigns

Repair Management

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

 

Performance

Optimized for High Volumes of Data and Users

 

Platform Independent

Deploy on Either Windows or Unix Environments

 

Cloud-Ready

Support for Multi-Tenant Managed Environments

 

Security

Proven, Strong and Multilevel; OWASP Inspired

 

Multi-Device UX

Rich Responsive Web and Mobile Applications

 

Scalability

Designed to Run in Farmed or Virtualized Servers

 

Containable

Simpler Deployment and Environment Admin

 

Multi-currency

Adapt to Regional Currency Requirements

 

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

 

 

Fault Tolerance

Quickly Recover After Unexpected Disruptions

 

Multilingual

Support Multiple Languages without Coding