Telecom Workforce Management Application

Telecom Workforce Management Application Icon

Improve Technicians’ Productivity and Enhance Customer Satisfaction

Manage and schedule your field technicians easily and improve their productivity. Beesion’s telecom workforce management application enables telecom companies to coordinate all the moving parts involved in work orders for installing IoT, home security, home automation, and other solutions. It coordinates the internal and external teams – installers, technicians, and network engineers – with back-office and logistics departments. Plus, it provides pre-built workflows and tools to efficiently coordinate tasks, people, schedules, locations, and materials. The low-code application can be easily changed without any custom code.

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Improve
Customer
Satisfaction

Improve customer satisfaction by enabling technicians to prepare for each work order better, and avoid second visits.

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Reduce
Operational
Costs

Reduce operational costs by making sure the closest, available technician is free for the job, and has all the materials needed.

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Increase
Upsell
Opportunities

Increase opportunities for upsell by making each repair or installation a great brand touchpoint.

Feature-Rich Application. Quick to Launch and Modify

  • Assign work order based on geographic or service type
  • Track each work unit and provide an escalation mechanism to flag activities that may fall out of SLA or completion target date/times
  • Track materials at completion for cost tracking and budgeting
  • Follow up with any person that may be part of the work assignment
  • Interact flexibly with any B/OSS system

Plus software enables:

  • Integration with visual maps allows for real-time visual tracking
  • Tracking materials and equipment by type of order
  • BPM processes to configure the lifecycle of the work order

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

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All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.Beesion’s telecom Workforce Management application works well with:

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Performance

Optimized for High Volumes of Data and Users

Platform Independent

Deploy on Either Windows or Unix Environments

Cloud-Ready

Support for Multi-Tenant Managed Environments

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-Device UX

Rich Responsive Web and Mobile Applications

Scalability

Designed to Run in Farmed or Virtualized Servers

Containable

Simpler Deployment and Environment Admin

Multi-currency

Adapt to Regional Currency Requirements

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Multilingual

Support Multiple Languages without Coding

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