Contact Center Management Application
Contact Center
Improve Outbound/Inbound Calls
Key Benefits
Increase customer satisfaction
Maximize rep productivity
Lower operational costs
Feature-Rich Application. Quick to Launch and Modify
- Develop a more purposeful interaction, with rep in full management of the call, the client info, and the call goal
- Lower operating costs by using in-house telemarketing to run marketing, sales, customer care, collections and surveys calls
- Increase call effectiveness and lower training costs by assisting reps with a step-by-step script during contact
- Maximize rep productivity with on-screen computer-telephony integration and predictive dialer integration, instead of manual calling
- Ensure maximum rep effectiveness by allowing a supervisor to monitor, coach-whisper, and conference during a call
- Automate call lists by integrating directly into external systems for marketing or debt collection calls
Plus, the software enables:
- Secure display, transfer and storage of client info
- Safeguarding of recordings
- PCI-compliant payments
Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:
Little to no custom code is needed
Applications are configured in runtime, using visual tools and “in-memory” configuration
Integrations are quick, using a rich set of connectors
With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.
It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed. Plus, changes can be made by anyone with a little technical know-how, including:
- Business analysts
- Marketing operations managers
- Operations and IT employees
Each application is configured with visual tools, including:
All changes are done using “in-memory” runtime configuration. No compiling is needed.
Integrates Quickly
Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Contact Center works well with:
Enterprise-grade Architecture
Multilayer
Higly Configurable Decoupled Solutions
Security
Proven, Strong and Multilevel; OWASP Inspired
Multi-currency
Adapt to Regional Currency Requirements
Performance
Optimized for High Volumes of Data and Users
Multi-Device UX
Rich Responsive Web and Mobile Applications
Based on Open Standards
JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch
Platform Independent
Deploy on Either Windows or Unix Environments
Scalability
Designed to Run in Farmed or Virtualized Servers
Fault Tolerance
Quickly Recover After Unexpected Disruptions
Cloud-Ready
Support for Multi-Tenant Managed Environments
Containable
Simpler Deployment and Environment Admin
Multilingual
Support Multiple Languages without Coding
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