Customer Care Software with a 360-Degree Customer View
Customer Care
Efficiently serve, upsell, and collect from telecom customers
Key Benefits
Respond Fast
Generate higher customer satisfaction
View Trends Easily
Customer Care with 360-Degree View
Get a 360-degree customer view
- Access accounts, bills, subscriptions, devices, personal information, credit, contracts, documents, notes and all interaction history
- View post-paid, pre-paid, landline, satellite, cable TV, and broadband accounts, as well as media content, data centers, IoT, NFV/SDN and digital services (via Subscriber Accounts Consolidation)
- Anticipate customer mood with satisfaction predictors and other indicators like value and churn risk, that can aid reps in calls
- Get critical customer insights with charts showing data, social media, application, device, and voice usage
Take action
- Resolve billing issues quickly, with seamless integration to billing systems
- Address 180+ customer care processes including:
Change of Device
Report lost/stolen device
Change of Phone Number
Change of SIM card
Change of Billing Address
Change of Subscription Plans
Much more - Expedite upgrades, renewals, service changes, extensions, additions, terminations (via integrated applications: CPQ, Advanced Shopping Cart)
- Review claims, complaints, trouble tickets, promotions, surveys, loyalty points, collection cases, and launch actions (via corresponding application)
- Remotely operate network commands like diagnosis and device resets, queries, flushes, and activations (via Service Provisioning)
Plus other features
Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:
Little to no custom code is needed
Applications are configured in runtime, using visual tools and “in-memory” configuration
Integrations are quick, using a rich set of connectors
With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.
It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed. Plus, changes can be made by anyone with a little technical know-how, including:
- Business analysts
- Marketing operations managers
- Operations and IT employees
Each application is configured with visual tools, including:
All changes are done using “in-memory” runtime configuration. No compiling is needed.
Integrates Quickly
Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Customer Care works well with:
Enterprise-grade Architecture
Multilayer
Higly Configurable Decoupled Solutions
Security
Proven, Strong and Multilevel; OWASP Inspired
Multi-currency
Adapt to Regional Currency Requirements
Performance
Optimized for High Volumes of Data and Users
Multi-Device UX
Rich Responsive Web and Mobile Applications
Based on Open Standards
JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch
Platform Independent
Deploy on Either Windows or Unix Environments
Scalability
Designed to Run in Farmed or Virtualized Servers
Fault Tolerance
Quickly Recover After Unexpected Disruptions
Cloud-Ready
Support for Multi-Tenant Managed Environments
Containable
Simpler Deployment and Environment Admin
Multilingual
Support Multiple Languages without Coding
Want to know more about Customer Care?
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