Give Subscribers a Complete Mobile Self-Service Option

telecom self-service application icon

Empower Subscribers to Manage Every Aspect of Their Account

Enable subscribers to check/change rate plans, edit personal information, upgrade their phone, add features, get support, make payments, and take care of almost every concern, without ever talking to a customer care representative. Beesion’s Mobile Self-Care software is designed exclusively for telecom. It integrates seamlessly with all your back-end systems. Plus, it adapts to your omnichannel IT architecture, enabling subscribers to switch between channels without having to repeat information.  The software can adapt to your “look and feel” to provide another branded touchpoint. Carriers can use the portal to promote new services or deliver notifications. The telecom self-service software is low-code and updated easily with visual tools, not code.

telecom self-service application reduce contact center costs

Reduce
Costs

Reduce call center costs by shifting customer inquiries from expensive call centers to a 24/7 self-service. With just a few clicks on their Android or iOS phone,  and an internet connection, subscribers can manage any aspect of their telecom account

with this telecom self-service application, subscribers get access to offers easier

Increase
Sales
Opportunities

Increase sales opportunities by presenting subscribers with personalized offers, when they log in to their self-care accounts on their mobile device.

Build
Brand

Build a stronger, customer-centric brand by enabling greater options for self-care.  Mobile self-care portal can adapt your company’s look and feel

Feature-Rich Application. Quick to Launch and Modify

Mobile Self Care puts the power in subscribers’ hands

  • Enable self-service on the go, subscribers can check their accounts while they are away from their homes and desks
  • Empower subscribers to use the telecom self-service portal to:
    • Check usage, rate plans, features and billing
    • Make payments and manage autopay
    • Change rate plans, add lines or features
    • Trade-in or upgrade their phone
    • Get support, submit claims and check their status
    • And much more

Create a cross-sell opportunity for carriers

Beesion applications are up to 5x quicker to install than traditional software development. That’s because Beesion pioneered a low-code platform where:

 

  • Little to no custom code is needed
  • Applications are configured in runtime, using visual tools and “in-memory” configuration
  • Integrations are quick, using a rich set of connectors

With the exception of the “analysis” phase, every phase of the software development lifecycle is significantly shorter.

 

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It doesn’t take long to update and modify Beesion’s low-code software applications. In fact, many modifications can be done in hours. Little to no custom code is needed.  Plus, changes can be made by anyone with a little technical know-how, including:

 

  • Business analysts
  • Marketing operations managers
  • Operations and IT employees

Each application is configured with visual tools, including:

 

 

All changes are done using “in-memory” runtime configuration. No compiling is needed.

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Integrates Quickly

Maximize the value of Beesion applications by integrating with other Beesion applications or third party solutions. Either way, integration is fast.
Mobile Self-Care works well with:

Enterprise-grade Architecture

Multilayer

Higly Configurable Decoupled Solutions

Performance

Optimized for High Volumes of Data and Users

Platform Independent

Deploy on Either Windows or Unix Environments

Cloud-Ready

Support for Multi-Tenant Managed Environments

Security

Proven, Strong and Multilevel; OWASP Inspired

Multi-Device UX

Rich Responsive Web and Mobile Applications

Scalability

Designed to Run in Farmed or Virtualized Servers

Containable

Simpler Deployment and Environment Admin

Multi-currency

Adapt to Regional Currency Requirements

Based on Open Standards

JS, HTML5, SOAP/REST, BPMN, SQL, ElasticSearch

Fault Tolerance

Quickly Recover After Unexpected Disruptions

Multilingual

Support Multiple Languages without Coding

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