Manage the wait time for 1000s of stores
From one central location, manage store traffic in real-time to improve the in-store experience
Queue Management
Queue Management software helps managers optimize store traffic and get the right reps to customers quickly.
The low-code software enables stores to:
- Plan and manage in-store traffic by adjusting store station and queues
- Manage every aspect of the check-in process
- Serve subscribers faster, pre-loading customer info on agent screens (via CRM integration)
- Collect agent, queue and station data in real time to make informed decisions about agents and store traffic
The Queue Management software gives real-time insights into thousands of stores or a single store. All can be managed centrally. Plus it’s low-code. So it launches fast and is easy to expand.
Manage Check-in and Turns
Plus it features:
- Easy data entry: Embedded scanners can scan the customers’ ID and extract their information. Or, customers can just input their phone number. A ticket will be generated with their ID information included.
- Simple interface: update the types of information collected at check-in (using the software’s admin)
- Promotion Opportunities – Highlight the deal of the day or other promotions. Even send it to the customers’ phone number
Customers can set up appointments via web, mobile app or call and then check in at the store.
Customers can set up appointments via web, mobile app or call and then check in at the store.
Optimize Selling and Service
Integrate with CRM to preload customer’s information on screen and shorten service time.
Notify Customers
View data for all your stores from one application, accessible on mobile and desktop.
Set Up Queues and Stations Using Admin Portal
- Layout the queues and stations for each store. For example, set up some stations for complaints, others for sales and upgrades, still others for customer care. Then match the queues to the corresponding station.
- Trigger automatic alarms and messages to designated managers when waiting times exceed thresholds
- Monitor service agent avg. service time and adjust stations accordingly
- Change check-in questions to help streamline service delivery
Get Real-Time Data
Agent-Level Data
- Avg service time
- Resolution rate
- Availability
- Satisfaction Rate
Queue Data
- Queue Length
- Avg Wait Time
- Avg Service Time
- Avg Capacity
Visitor Insights
- Reasons for visits
- Segments
Service Metrics
- Foot traffic per store
- Wait and service times per store
- Walk-out volume per store
Station data
- # of open stations, per store
- Avg service time, per store
- Satisfaction Rate
Manage-Check-in-and-Turns
Use Data for Outreach
Manage-Check-in-and-Turns
Set up a goodbye kiosk or tablet to collect customer satisfaction about agent and visit.
Use Data for Outreach
Want to know more about Queue Management?
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