+1 954 414-4600 info@beesion.com

Telecom CRM
With a 360° Customer View

Provide superior customer service – across every channel – with customer’s info on one screen.

Plus, evolve quickly. Change customer care processes without code.

Enable Care on Every Channel

Beesion Telecom CRM at Call Center Picture

Call Center

Beesion Telecom CRM on Mobile

Mobile

Picture of Beesion Telecom CRM on Chat

Social

In-Store

Subscribers Want Choice and Fast Fixes

When subscribers have an issue, they want it resolved quickly on the channel they choose. Sometimes, subscribers prefer email or chat. Other times, they want to resolve it face-to-face at a store or through a call to Customer Care.

But integration with multiple systems is complicated. And, many traditional software companies can’t offer full omni-channel customer care. Nor can they provide the same depth of service on every touchpoint.

Beesion: Personalized, Omni-Channel Care

With Beesion’s low-code CRM software, customer care reps can resolve issues, apply payments, sell new services, and perform just about any task – from a desktop or mobile portal.

All channels can deliver the same type of experience. Data can be pulled from and processed through any channel, at any time, using Beesion’s omnichannel CRM architecture.

Best of all, Beesion’s telecom CRM solution is quick to launch, modify, and support. It uses a suite of low-code software applications that are easy to change, without hand coding.

Get a 360° View of Customers – Individual, Business & Gov

See all customer interactions/service info in real time

  • Devices, modems, rate plans, service purchases
  • Loyalty points, cases/tickets, notifications
  • Collection calls, bill payments, credits, contracts
  • Contact Info and history
  • Prepaid, post-paid, landline, cable, broadband
  • Satellite, IoT, NFV/SDN
  • Transactions in-store, online, via phone

Plus, start or finish transactions on different channels

Screen of Beesion's Telecom CRM with a 360° Customer
A chart showing a user's wireless usage statistics, usings Beesion's Telecom CRM solutions with a 360° customer view

View Customer Usage

Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.

View Unified Customer Profiles

Easily Support Multi-Play Services

Know which services are attached to which subscribers. A centralized “Master Registry” tracks subscribers, their account information, and all their subscriptions. The software also de-dupes subscriber information – stored in multiple databases – to uniquely identify each subscriber. Learn more about this core application, which sits within Beesion’s Omnichannel CRM: Subscriber Accounts Consolidation.

Picture showing a unified customer profile.

Solve Issues the First Time

Screen shot showing Beesion's Telecom Case Management software

Centralize Cases from Multiple Channels and Provide the Tools to Address

  • Direct cases to reps best equipped – in terms of workload and skillsets – to answer questions successfully and quickly. View Beesion’s Telecom Case Management software.
  • Leverage Artificial Intelligence to further refine the subscriber’s problem, especially for hard-to-understand issues from online submissions. For example,  “My bill is messed up.”

Out of the Box:
View, Execute & Change 180+ Customer Care Processes

  • New Sale, single line
  • New Sale, multiple lines
  • Additional Line
  • Contract Renewals
  • Report Lost or Stolen
  • Change of Mobile Device
  • Change of MSISDN Number
  • Change of SIM
  • Change of Set Top Box
  • Change of Modem
  • Contract Takeover
  • Change of Payment
  • Responsible
  • Balance Recharge
  • Balance Transfers
  • Bill Payments
  • Autopay
  • Credits applied
  • Etc.

Develop New Customer Care Processes Or Change Existing Ones – Without Code

  • Make changes to business rules, (i.e. documentation required, steps completed, etc.) with drag-and-drop tools
  • Change workflows without any code (i.e. add vendors, change process steps, etc.)
  • Launch new processes
  • Test new flows/rules and release to production in minutes
Screen showing workflows in Beesion's Telecom CRM software

Reduce Churn with a Suggested Next-Best-Action Strategy

A chart showing a user's wireless usage statistics, usings Beesion's Telecom CRM solutions with a 360° customer view

Determine offers and discounts to retain customers, using customer’s value, interests, history, and other factors.

For example, offer compensation based on the type of problem the customer incurred, his level of anger, the time to resolve, his profitability, and much more.

Or, suggest plans and offers, based on customers‘ value, needs, history, and many other factors

Upsell and Cross-Sell the Latest Services

Integrate seamlessly with Beesion’s Telecom Product Catalog and Offer Management software. Message prompts can suggest the best plans for subscribers, based on their needs and usage.

View every piece of information about a wireless subscriber with Beesion's Telecom CRM solution with a 360°customer view

Beesion Telecom CRM: Other  Functionalities

Get Real-time Inventory Information

With a click, know exactly what physical stock is available (devices, modems, accessories) as well as logical inventory, like phone numbers. Learn about Beesion’s Telecom Inventory Management software.

Process Orders Seamlessly

Walk reps through every step of the sales ordering process and ensure fulfillment. Configure business rules (required documentation, required service plan, etc.) without code. Learn about Beesion’s Telecom Order Management software.

Plus, Beesion’s CRM can be viewed on any mobile device or tablet.

Improve Post-Sales Servicing

Handle returns, trade-in, repair, disposal and warranty claims effortlessly. Learn about Beesion’s Telecom Reverse Logistics software.

Access Necessary Documents Easily

Get contracts, bills, collection letters and other communications with a click. All documents are stored in a centralized location. View Beesion’s Telecom Document Management software.

CRM: Customer Management 360° Applications

To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience. Here are the applications often used in the Telecom CRM solution:

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s omnichannel CRM suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as all Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

Follow us: