Customer Management 360°
Perform routine tasks more efficiently
Serve telecom subscribers in exciting new ways on every channel
Don’t Make Subscribers Wait
Subscribers expect telecom companies to have all their information in one place, no matter when and where those interactions occurred. They expect the company to know when they become a customer, what services they’ve had, any problems they’ve called about, whether they qualify for an upgrade or new plan, any services they’ve purchased from different channels, plus a whole lot more. And they don’t want to hear, “Please give me a minute. It’s in another system.”
Beesion Removes Data Silos
Beesion’s Telecom CRM solution sits on top of your systems, consolidating and orchestrating data. Subscriber info – from care, marketing, billing, collections, and every other part of your telecom company – appears on just one screen. So your teams can resolve issues, upsell additional services, cross-sell accessories and other add-ons, consolidate collection accounts, offer loyalty rewards, plus a whole lot more. No more data silos.
Consolidate Customer Data
Panoramic View of the Customer
Beesion’s Telecom CRM solution delivers a complete panoramic view of the customer by consolidating data from multiple BSS applications and systems, including third-party systems. It then displays all the info on one easy-to-view screen.
- Personal and contact information for all accounts
- Services, offers, orders, rewards
- Notifications, documents, contracts and history
The suite can also incorporate data from legacy systems, giving a historical view of the customer.
With all this visible data, reps can perform routine tasks far more efficiently, and engage customers in many new exciting ways.
View Customer Usage
Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.
View Every Line of Business, Process and Much More
With Beesions’ Telecom CRM solution, your teams have clear visibility into:
Every subscriber, in every line of business
- Wireless Pre-Paid
- Wireless Post-Paid
- Cable TV
- Media Content
- Data Centers
- NFV / SDN
Interactions in every channel
- Call Center
- Retail Stores
- Mobile Self-Care
- Online Self-Service
- Direct Sales
Every Customer Segment
View, Execute & Change 180+ processes
Your teams can view and execute180+ processes that touch a subscriber. Everything from changing a MSIDN, taking over a contract, and much more. It doesn’t matter where the subscriber started the transaction – online, retail, call center – your teams can view the transaction and finish executing it, all from one portal.
Plus, when processes aren’t working well, IT can change the process by adjusting the workflows. All in minutes.
- New Sale, single line
- New Sale, multiple lines
- Additional Line
- Contract Renewals
- Report Lost or Stolen
- Change of Mobile Device
- Change of MSISDN Number
- Change of SIM
- Change of Set Top Box
- Change of Modem
- Contract Takeover
- Change of Payment
- Balance Recharge
- Balance Transfers
- Bill Payments
- Credits applied
The interface is simple to use. Just about everything reps use on a regular basis is visible and intuitive to find. Little training is needed.
Deliver Omnichannel Experiences
Enable retail, customer care, direct sales, mobile self-care, and online channels to work together to deliver the same experience.
-Subscribers can start interactions on one channel and finish them on others.
-Store representatives can provide the same in-depth information as the company’s e-commerce sites (i.e. review/compare similar items, use keywords to find info, check item availability and much more)
Adapt the Rules to Serve the Customer
Since it’s easy to change business rules on the fly, the solution can adapt new processes to serve customers better. For example, say a high-value customer wants to return his new phone on day 31, even though there’s a 30-day return policy. The CRM solution can identify the customer, accept the return, and trigger a RMA. The new process will be captured, and even validated with management. Other IoT and 5G innovations are also easy.
Develop More Customer-Centric Processes
Using Beesion’s included graphical tools, your team can identify and fix broken CRM and other customer management processes. They can automate manual activities, eliminate duplicate work and implement consistent policies across the channels. This enables:
- Shorter, more effective process cycles
- More attentive personal service
- Better governance and compliance
Reduce Problem-to-Solution Time
With all subscriber information readily available, reps can more quickly solve subscriber problems. They can get to the heart of the issue and then take action, all on the same screen.
More Upsell/Cross-sell Opportunities
Because all of the data is integrated, reps can see new opportunities for sales. Whether it’s satellite, cable or services sold in another channel, or even third party services, reps have visibility into what customers don’t have, and can make offers.
CRM: Customer Management 360° Applications
To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience. Here are the applications often used in the Telecom CRM solution: