Telecom CRM:
Customer Management 360°

Perform routine tasks more efficiently
Serve telecom subscribers in exciting new ways on every channel

Don’t Make Subscribers Wait

Subscribers expect telecom companies to have all their information in one place, no matter when and where those interactions occurred. They expect the company to know when they become a customer, what services they’ve had, any problems they’ve called about, whether they qualify for an upgrade or new plan, any services they’ve purchased from different channels, plus a whole lot more. And they don’t want to hear, “Please give me a minute. It’s in another system.”

Beesion Removes Data Silos

Beesion’s Telecom CRM solution sits on top of your systems, consolidating and orchestrating data. Subscriber info – from care, marketing, billing, collections, and every other part of your telecom company – appears on just one screen. So your teams can resolve issues, upsell additional services, cross-sell accessories and other add-ons, consolidate collection accounts, offer loyalty rewards, plus a whole lot more. No more data silos.

Consolidate Customer Data

Panoramic View of the Customer

Beesion’s Telecom CRM solution delivers a complete panoramic view of the customer by consolidating data from multiple BSS applications and systems, including third-party systems. It then displays all the info on one easy-to-view screen.

The suite can also incorporate data from legacy systems, giving a historical view of the customer.

With all this visible data, reps can perform routine tasks far more efficiently, and engage customers in many new exciting ways.

View every piece of information about a wireless subscriber with Beesion's Telecom CRM solution with a 360°customer view
A chart showing a user's wireless usage statistics, usings Beesion's Telecom CRM solutions with a 360° customer view

View Customer Usage

Simple charts and graphs make it easy to determine usage patterns and recommend new plans, products, and services.

View Every Line of Business, Process and Much More

With Beesions’ Telecom CRM solution, your teams have clear visibility into:

Every subscriber, in every line of business

  • Wireless Pre-Paid
  • Wireless Post-Paid
  • Landline
  • Cable TV
  • Broadband
  • Satellite
  • Media Content
  • Data Centers
  • IoT
  • NFV / SDN

Interactions in every channel

  • Call Center
  • Retail Stores
  • Mobile Self-Care
  • Online Self-Service
  • Resellers
  • Direct Sales
  • Social

Every Customer Segment

  • Individual
  • SME
  • Government
  • Corporations

View, Execute & Change 180+ processes

Your teams can view and execute180+ processes that touch a subscriber.  Everything from changing a MSIDN, taking over a contract, and much more.  It doesn’t matter where the subscriber started the transaction – online, retail, call center – your teams can view the transaction and finish executing it, all from one portal.

Plus, when processes aren’t working well,  IT can change the process by adjusting the workflows.  All in minutes.

  • New Sale, single line
  • New Sale, multiple lines
  • Additional Line
  • Contract Renewals
  • Report Lost or Stolen
  • Change of Mobile Device
  • Change of MSISDN Number
  • Change of SIM
  • Change of Set Top Box
  • Change of Modem
  • Contract Takeover
  • Change of Payment
  • Responsible
  • Balance Recharge
  • Balance Transfers
  • Bill Payments
  • Autopay
  • Credits applied
  • Etc.
A screen shot from Beesion's Telecom CRM solution with a 360° customer view

Easy-to-Use Software

The interface is simple to use. Just about everything reps use on a regular basis is visible and intuitive to find. Little training is needed.

Benefits

Deliver Omnichannel Experiences

Enable retail, customer care, direct sales, mobile self-care, and online channels to work together to deliver the same experience.

-Subscribers can start interactions on one channel and finish them on others.

-Store representatives can provide the same in-depth information as the company’s e-commerce sites (i.e. review/compare similar items, use keywords to find info, check item availability and much more)

Adapt the Rules to Serve the Customer

Since it’s easy to change business rules on the fly, the solution can adapt new processes  to serve customers better. For example, say a high-value customer wants to return his new phone on day 31, even though there’s a 30-day return policy.  The CRM solution can identify the customer, accept the return, and trigger a RMA. The new process will be captured, and even validated with management. Other IoT and 5G innovations are also easy.

Develop More Customer-Centric Processes

Using Beesion’s included graphical tools, your team can identify and fix broken CRM and other customer management processes. They can automate manual activities, eliminate duplicate work and implement consistent policies across the channels. This enables:

  • Shorter, more effective process cycles
  • More attentive personal service
  • Better governance and compliance

Reduce Problem-to-Solution Time

With all subscriber information readily available, reps can more quickly solve subscriber problems. They can get to the heart of the issue and then take action, all on the same screen.

More Upsell/Cross-sell Opportunities

Because all of the data is integrated, reps can see new opportunities for sales. Whether it’s satellite, cable or services sold in another channel, or even third party services, reps have visibility into what customers don’t have, and can make offers.

Increase Customer Satisfaction

Subscribers appreciate the shorter callsquicker resolution, and more personalized service. Customer Sat scores routinely improve.

CRM: Customer Management 360° Applications

To enable multiple types of transactions, Beesion telecom CRM integrates with all billing systems, ERP Systems, Trouble Ticketing Systems, OSS, Inventory and many others. It also can integrate directly to Beesion’s BSS applications that manage different aspects of the customer experience. Here are the applications often used in the Telecom CRM solution:

Quick to Deploy and Expand

Software Sits on Top of Your Systems

There’s no downtime or disruption of services because Beesion’s application suite sits on top of your systems, consolidating and orchestrating the data. Using a rich set of connections, the suite connects to any legacy system, as well as Beesion applications.

Follows TM Forum Standards

All Beesion applications are built using TM forum standards (eTOM) for orchestrating product, customer, and service network information.

Uses Beesion’s Low-Code Platform

Unlike traditional software, Beesion’s applications require little to no code. All customization is done in runtime, with a set of graphical editors, including workflows, process templates, and editing tools. Plus, it’s easy to change the marketing applications, when requirements change.

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